Telecomm Cloud Communications Platforms Manager
Hybrid in Albany, NY, US • Posted 10 hours ago • Updated 10 hours agoContract W2
No Travel Required
On-site
Depends on Experience
Vega Consulting Solutions
Fitment
Dice Job Match Score™
⭐ Evaluating experience...
Job Details
Skills
- loud-based communication
- contact center platforms
- NICE
- RingCentral
- Genesys
Summary
Our Client is seeking to place a Technical Implementation Manager ASAP. Position is located
Job Title: Technical Implementation Manager Cloud Communications Platforms (CCAAS/UCAAS)
The Technical Implementation Manager is responsible for leading the design, deployment, and optimization of cloud-based communication platforms such as NICE, RingCentral, Genesys, and similar solutions. This role serves as the primary liaison between external vendors and internal business and IT teams to ensure seamless delivery of new products, features, and integrations.
Key Responsibilities:
- Lead end-to-end implementation of cloud communication solutions, including requirements gathering, solution design, configuration, testing, and golive support.
- Translate business needs into technical requirements and ensure platform capabilities align with organizational goals.
- Manage vendor relationships, project timelines, and technical deliverables to ensure successful deployment and adoption.
- Coordinate cross-functional teams including IT, Security, Operations, Customer Service, and Finance during project execution.
- Oversee platform enhancements, integrations (API/telephony/CRM), and ongoing system optimization.
- Develop technical documentation, implementation plans, and user enablement materials.
- Ensure solutions meet security, compliance, and performance standards.
Qualifications:
- Experience implementing cloud-based communication or contact center platforms (NICE, RingCentral, Genesys, etc.).
- Strong project management and technical leadership skills.
- Excellent communication skills with ability to collaborate across business and technical teams.
- Knowledge of integrations, APIs, call routing, IVR, analytics, and cloud architectures.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: vega
- Position Id: NG14178CCPM
- Posted 10 hours ago
Company Info
About Vega Consulting Solutions
Vega Consulting is a recruitment-oriented IT consulting firm. We specialize in contract, contract-to-hire, and permanent IT placement. Our firm has a coast-to-coast presence and currently conducts business with government and commercial entities in 28 states. Utilizing a proprietary recruiting methodology called V*STAR, we offer clients a decisive competitive advantage. We save our clients time and money, preventing them from having to search through unqualified resumes
Top 500 Women-Owned Businesses in USA Since 2003
Top 500 Women-Owned Businesses in USA Since 2003
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