Field Service Technician/IT Operation Support

Role: Field Service Technician/IT Operation Support

Location: Santa Clara, CA: 95054 (2 best resources) and Hillsboro, OR: 97124 ( 4 best resources)

Duration: 6 + Months Contract

Job Summary:
On-site technicians will adhere to client-provided step-by-step instructions, processes, and policies to perform the installation and configuration of operating systems and applications. Supported platforms and equipment include Cisco, Dell, HP, Windows, EMC, Linux, and Kubernetes environments.

TS/SCI Full Scope Polygraph (MPO or USG) Clearance must be active/current.

MPO is preferred, USG may be considered and will require adjudication.

Task Description:

• Types of equipment
  • HPE, SuperMicro and Dell Servers. Appliances from NetApp, EMC PowerMax, Dell ECS, etc
• Operating System Installs
  • Install OS using Client’s custom method following a documented install process for both OS and layered components
  • Flavors: Windows Server, Windows Client, RHEL, and VMware
  • Installations will be carried out on both bare metal and virtual machine environments.
• Application installation and configurations
  • Provide hands-on installation and configuration of Client applications following Client’s documented procedures (guidance from Client BB)
  • Provide hands on installation and configuration of various EDA tools
  • Help support a standalone FlexLM license server
  • Help configure environment setup scripts for EDA tools
  • Help with data transfer activities
• Equipment Installation and relocation
  • Installing servers and appliances into prebuild and MSR
  • Moving or relocating server and appliance equipment from prebuild to MST
• Examples of activity
  • Boxing/unboxing, racking/unracking, power cable installations, labeling and re-labeling
  • Network cable installations and moves, fiber cables installs and moves, for servers, desktops and appliances
• Workstation Installs
  • Install and configure workstation setups
  • Examples: computer, monitor, keyboard, desks, etc

Additional Details on Scope:

• Place of performance
  • Client site
• The IT tools and systems that will be used during the engagement (e.g., IBM systems/tools, or Government-provided systems/tools)
  • Everything that is hardware/tools/software related is, and will be, Client-owned.  Nothing is government-owned. 
  • The Resources will be using developed tools from Client to accomplish something.
  • Client may want to give Cleared Resources access to a Client Sharepoint site, provided it’s covered under the agreement that gets put in place, and there is a NDA in place that governs it.
  • The Resources need to be able receive emails, at an @ibm email address, but the emails will not contain classified (CUI) information.
  • There is no classified information that will be passed back & forth, or at risk of being exposed.
  • The Resources will be leveraged to work in secured spaces; Client laptops are not even allowed in these secured spaces.  The only things in there will be what is already in there, plus the Cleared Resource bodies that enter.
• A description of any sensitive but unclassified information that Resources will have access to:
  • There is a potential for exposure to sensitive information. 
  • The Resources will have access to CUI, but just what they see with their eyes.  They won’t have access to any CUI electronically.  It would all only be what they see and hear. 
  • The Resources will have an understanding of the end goal, or milestones.  They will have exposure to that information; it just needs to be handled appropriately, and that is why they must be TS/SCI Full Scope Polygraph (MPO or USG) Cleared.
  • There is programmatic CUI information, and then there’s classified data - - The Cleared Resources exposure is going to be more programmatic; i.e. what’s happening, and where.  However, they will not be exposed to specific classified data.  But, in the chance they are exposed, that is why they need to be TS/SCI Full Scope Polygraph (MPO or USG) Cleared.

Required skills/Level of Experience:

L1, L2, or L3, as long as they have the necessary Clearance Levels [Must have :: active/current TS/SCI Full Scope Polygraph (MPO or USG) Clearance].

MPO is preferred, USG may be considered and will require adjudication.