Software Development Engineer, AI

Delta's IT department is undergoing a transformation to change the way we do business from top to bottom. As thought leaders within Delta, we strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in-class IT organization at the world's premier airline!

As a Software Engineer on the Communications, AI and Automation IT team, you'll create, enhance, and support an ecosystem of applications that powers millions of Delta customer interactions each day. This role will use technical expertise to design, create, and iterate business, application, data, and infrastructure solutions that directly enhance the customer's experience. The Software Engineer should proactively seek opportunities to optimize performance, maintain and troubleshoot application components as required, quickly resolve problems, and provide timely follow-up. The individual will work in a collaborative agile squad using core agile practices such as "keep it simple," test-driven development (TDD), continuous integration, polyglot programming, microservice design, and is expected to drive forward momentum towards a cloud-first CI/CD mindset.

Full-time remote not an option/50% WFH available once training period is complete

This role will play a key part in integrating artificial intelligence capabilities into an existing application, with a focus on identifying suitable tasks within the application to automate or enhance with machine learning algorithms, and other limited maintenance patterns to maximize development time for the agile squads.

Responsibilities include, but are not limited to :

• Analyze the business problem and understand potential value
• Design, build, and deploy chatbot applications.
• Create conversation flows and decision trees to ensure efficient, user-centric chatbot dialogues.
• Design, test and develop efficient and effective software with an emphasis on AWS architecture components
• Implement clean coding practices, test scripts, and infrastructure-as-code pipelines with Java/Python/Node.js
• Actively contribute to the betterment of the team - Don't settle.
• Recommend process and coding improvements.
• Ensure continued functionality of a program during maintenance and testing of software
• Create diagrams, videos, and documents to communicate coding and design details.
• Document each aspect of a system or application as a reference for future upgrades and maintenance.
• Acts as a mentor to team members. Helps team overcome technical challenges
• Pay close attention to cost components and drive processes for efficiency.
• Capture rich supporting data for measurement and investigation.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• 5+ years' experience in Java Full-stack, Python, and Node.js
• Experience with AWS serverless application design, development and support including Dynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions
• Knowledge of Agile Methodologies is required, while practical application is highly preferred.
• Experience with software architectural patterns including AWS components.
• Experience in development and testing (BDD, TDD, Automation, Agile, and DevOps).
• Be self-driven, understand the business problem you are solving.
• Experience with Containers, Kubernetes, RedHat OpenShift, Devops, Jenkins, Nexus, Github, or related technologies.
• Communicate effectively and frequently with team, business partners, and leaders.
• Be flexible and embrace challenges that are outside of your comfort zone.
• Effectively analyze tradeoffs between usability and performance needs.
• Maintain pace and meet deadlines.
• Aid and support other team members when required, including troubleshooting and maintenance of production systems/programs/applications.
• 24/7 On-call support rotation function is a component of this role.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience with Claude and comparable models.
• Experience with AWS resources like Lex Gen AI V2, AWS Connect, App sync, API gateway an added advantage.
• AWS Certification is a plus.
• Developed machine learning models and AI solutions.
• Experience with R, knowledge of AI frameworks such as TensorFlow or PyTorch.
• Experience building computer software within the airline industry is a plus.