Desktop Support Manager

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Manager in Woburn, MA.

Summary:
The Desktop Support Manager is responsible for leading the organization's endpoint management strategy, ensuring a secure, efficient, and scalable desktop environment. This role oversees desktop engineering functions, software deployment lifecycle modernization, endpoint security compliance, and advanced technical support operations.

Key Responsibilities:
Endpoint Engineering & Management:
* Lead the Help Desk team, including strategy development and technical execution for all enterprise endpoints
* Re-architect and optimize the software deployment lifecycle using Intune
* Manage enterprise-wide OS upgrade initiatives, including planning and phased deployments
* Develop automation scripts where possible for system remediation and patching

Security, Compliance & Policy Management:
* Create and maintain Intune configuration and compliance policies aligned with CIS benchmarks
* Integrate patching processes to improve compliance
* Collaborate with the Information Security to mitigate endpoint risks

Technical Support & IT Operations:
* Provide Tier 2/3 support for endpoint configuration, VPN access, and software troubleshooting
* Deliver white-glove support to executive and senior-level stakeholders
* Support VDI environments including Windows 365 Virtual desktops and Azure Virtual Desktops
* Use Ticket Software for incident management and asset tracking

Project & Team Leadership:
* Manage endpoint deployment and patching initiatives
* Lead Help Desk deskside support teams
* Act as a primary escalation point for complex Help Desk and deployment-related issues

REQUIREMENTS:
* Bachelor of Science in Computer Science or related field a plus
* Endpoint Management: Intune, SCCM/MECM, Windows Autopilot
* Scripting & Automation: PowerShell
* OS Deployment & Imaging: WDS, Windows 10/11, Autopilot Profiles
* Policy Management: Intune compliance/configuration, GPO hardening
* Security & Identity: Azure AD, Active Directory, MFA, Conditional Access, Windows Hello
* Collaboration Tools: Microsoft 365, Teams, Exchange Online, Okta or other

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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