Customer Care Specialist (W2 Only) - Performix Business Services, LLC - Chino, CA, US | Dice.com

Performix Business Services, LLC

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Customer Care Specialist (W2 Only)

Chino, CA, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Occasional Travel Required

On-site

$20 - $23/hr

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Job Details

Skills

Customer care
Logistics
MS Office
PowerPoint
Excel
I2P tools

Summary

Customer Care Claims Analyst

12 months with possible extension or conversion

Schedule: On-site M-F with hours 6am -2.30 PM PST and should be expected to prepare for possible OT

Top 3 Skills: This is NOT a high level role, this person will be involved on the FLOOR. They will help with investigations, they will need to be VERY strong in Excel, and root cause analysis skills. 2-3 years experience would be preferred, also open to looking at folks who have come from more of an office background but have industry experience.
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.

What do you get to do in this position?

Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
Utilize I2P tools to process claims on a timely basis
Ensure that Complaint process is supported with warm loop
Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
Work in collaboration with continuous improvement engineer
Update Logistics dashboard
Assist with customer satisfaction and quality related projects as needed

Key Responsibilities

Act as the Customer Experience advocate.
Drive Customer Centricity in entities.
Ensure the Customer Experience is measured according to the Business priorities.
Define and follow-up the improvement action plan and priorities with the Business stakeholders.
Ensure that Customer dissatisfaction are solved quickly and effectively through containment, correction and prevention steps.

Qualifications

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

Excellent verbal and written communication skills, listen effectively and solicit input from others
Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure
Candidate must be a self-starter, highly motivated, and results driven
Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns
Proficiency with MS Office suite of products, especially PowerPoint and Excel
Ability to work effectively in a group setting as well as independently.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10441908
Position Id: 8829992
Posted 1 hour ago

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Customer Care Specialist (W2 Only)

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