About Ascendion
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world s leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Role Overview : This is a Technical Level 2 Endpoint Support Engineer role focused on providing remote support in a fast-paced environment. The role requires a well-rounded technician experienced in both Windows and Mac devices, support, and front-facing end-user assistance. Candidates must bring mature technical skills, strong communication abilities, and the capability to configure local applications and navigate ticketing systems.
Skills Required :
Proven L2 technical support experience not entry-level or script-based work
Strong hands-on experience with Windows and macOS endpoint support
Experience troubleshooting laptops & devices
Ability to work efficiently within ServiceNow or a similar ticketing system
Strong communication & professional customer-facing skills
Ability to handle application configuration and endpoint management tasks
Technically mature able to ramp up quickly with minimal supervision
Roles & Responsibilities:
- Provide Level 2 technical support for Windows and Mac endpoints
Troubleshoot and resolve hardware, software, and device issues
Work within a ticketing system (ServiceNow preferred) for escalations and documentation
Perform local application configuration and support daily operations
Offer front-facing customer support with professional communication
Collaborate with existing engineers to quickly ramp up during peak coverage
Work onsite 4 5 days a week during high-demand periods for faster cross-training
Deliver high-quality support in a fast-moving, fluid environment.
Location
Richmond, VA / McLean, VA / Plano, TX (Hybrid - 3 days in a week)
Salary and Other Compensation:The annual [salary/hourly rate] for this position is between [$25000 - 40,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The Companyoffers the following benefits for this position, subject to applicable eligibility requirements:[medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let s talk!
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