ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today!
Responsibilities- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications- SECRET clearance required, with the ability to obtain TS/SCI clearance.
- Minimum High School Diploma/GED.
- CompTIA Security+ certification.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
- The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
- Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Preferred Qualifications:- Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
- A+ or Network+ certification.
Job ID2025-20329
Work TypeOn-Site
Pay Range$36.00 - $38.00 per hour
Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company DescriptionWork Where it MattersAkima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Never miss an opportunity! Create an alert based on the job you applied for.
