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Contact Center Cloud Engineer
BCforward is currently seeking a highly motivated Contact Center Cloud Engineer in Gold River, CA.
Position Title: Contact Center Cloud Engineer
Location: Gold River, CA 95670.
Pay Rate: $69/hr. to $69.58/hr. on W2
Anticipated Start Date: 12/01/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months (contract position)
Job Type: (40+ HOURS WEEKLY], [CONTRACT], [Hybrid]
Job Description:
- Summary Designs, develops and implements complex cloud-based solutions.
- Designs and supports cloud infrastructure, applications and service management.
- Completes plans and specifications to develop, integrate, test and implement solutions and define standards.
- Collaborates with internal stakeholders and customers to develop specifications for new cloud-based products and services, applications and solutions.
- Interprets internal or external business issues and recommends solutions and best practices.
Essential Job Functions
- Works in conjunction with senior staff to provide advice and counsel to customers on cloud solution matters.
- Participates and supports the creation of the solution architecture and ensures the solution strategy aligns with business strategy.
- Develops, installs and configures solutions including platforms and their related components and integration points. Reviews and revised designs, as appropriate, based on approvals from identified stakeholders.
- Designs blueprints and deployment policies that meet customer requirements and specifications. Revises as necessary to ensure continued support of customer needs.
- Creates solutions in relation to, and use of tools, techniques, software, hardware, programming languages and third-party tools/libraries applicable to the solution.
- Develops automated solutions and capabilities for deploying tools and technologies.
- Implements as approved, escalating revisions or updates as necessary.
- Creates automated functional and integration testing of solutions based upon strategies developed and using approved/designated tests, software and applications.
- Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience -Bachelor's degree in business administration, computer science, information technology or related field preferred
- Nine or more years of cloud, solutions, applications or related experience -Experience working with industry and/or company developed technology
- Experience working with Catalyst and/or equivalent customer or vendor mandated technology preferred
- Experience working within a business environment, business industry and competitor products and services
- Experience working with appropriate cloud technologies, programming languages and scripting, operating systems, product-line hardware and software
- Experience working with the architecting, designing, documenting, building and troubleshooting of complex solutions
- Experience working with the deployment of enterprise-wide tools for large, complex organizations
- Experience working with various tools such as vCenter Operations, EMC Virtual Storage Integrator, Zenoss and Spectrum
- Experience working various networks protocols, platforms and applications such as DNS, BMC and Oracle
Other Qualifications
- Good communication skills to communicate with customers, support personnel and management
- Good creative thinking, problem solving, planning, time-management, project management and organization skills to balance and prioritize work
- Ability to create and maintain formal and informal networks
- Ability to lead and work in a team environment
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Willingness to travel
- Work Environment -Office environment
- May require shift or weekend work
- Hybrid, two days a week in Office, Wednesday mandatory.
- M-F flexible based on Project need
About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 247710 when responding to this ad.
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