Senior Technical Lead
Remote • Posted 30+ days ago • Updated 1 day ago
HCL America Inc.
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Job Details
Skills
- oracle (apps)-sf-technical skill-jde - enterpriseone
Summary
We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry for providing technical assistance for JD Edwards EnterpriseOne, troubleshooting issues within the manufacturing modules.
Location: USA (anywhere across USA)
This includes Level 2Level 3 application support for users, onboarding and offboarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role would also involve helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.
Key responsibilities
- Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
- Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.
- Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
- Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
- Handling User onboarding and offboarding tickets for JDE
- Collaboration: Work with crossfunctional teams, including development and business users, to understand requirements and address system problems.
- Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
- Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
Required skills and qualifications
- A bachelor's degree in a related field like computer science, information technology, or engineering.
- 1 3 years experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.
- Familiarity with PLSQL
- Problem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.
- Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Ability to collaborate with and communicate effectively with technical and non-technical staff.
- Experience with troubleshooting, root cause analysis, and implementing solutions.
- Knowledge of software support methodologies and bug tracking tools is a plus.
HCLTech is not the employer for this role. This work is contracted through a third-party whose employees provides services to HCLTech and/or its clients.
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
- Dice Id: 10432120
- Position Id: 2025-3577
- Posted 30+ days ago
Company Info
HCLTech is a global technology company, home to more than 220,755 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
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