Executive IT Support Specialist (Windows heavy)

Our client is seeking an experienced Executive IT Support Specialist to provide high-level technical support to executive staff and trading floor employees. This is a hands-on, on-site role based in San Francisco, ideal for someone with deep expertise in Windows environments (not Mac-heavy) and a passion for delivering white-glove customer service to senior leadership.

Key Responsibilities:

• Serve as the primary point of contact for executive-level end-user support, ensuring prompt and professional service.
• Troubleshoot and resolve complex issues across Windows workstations, laptops, virtual machines, and mobile devices.
• Manage daily IT operations, remote support, and documentation of technical issues and resolutions.
• Collaborate with internal IT teams and vendors to resolve escalations and maintain service excellence.
• Provide on-call support as needed.

Required Qualifications:

• 10+ years of technical experience supporting Windows-based systems in a hybrid environment.
• Strong background in executive and customer-facing IT support.
• Bachelor s degree or equivalent experience/certifications.
• Excellent troubleshooting, communication, and documentation skills.

Preferred Skills:

• Experience in the financial industry and familiarity with Bloomberg, Factset, Eze, Charles River.
• Proficiency with Webex, Zoom, Microsoft Teams, and Active Directory Administration.
• Hands-on experience with Microsoft Intune, Configuration Manager, Endpoint Management, and MFA tools (RSA, MS Authenticator).
• Knowledge of virtual desktops (vSphere, Horizon Client), desktop security, and basic network/server administration.