Junior-Level Customer Support Technician/Help Desk

Introduction:

This position is for a Junior-Level Customer Support Technician/Help Desk (Tier 1/2 software and hardware support) who will be responsible for providing desktop support, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. The ideal candidate will have experience working in a large and complex IT environment and possess the required skills to excel in this role.

Responsibilities:

• Provide computer and user support including installation and configuration of hardware and software
• Monitor service ticket queue and resolve tickets as assigned
• Install, configure, and troubleshoot audio-visual and video conference equipment
• Perform basic network and telephony support
• Travel between client locations as required

Requirements:

Education:

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Experience:

Minimum of 2+ years of experience in the installation, maintenance, and technical support of workstation hardware.

Skills:

• Customer Support Technician
• Help Desk
• Desktop support
• Installation and configuration of hardware and software
• Upgrades, patches, and advanced technical support
• Microsoft Office 365 and Windows 10 or above operating systems
• Monitor service ticket queue
• Audio-visual setup
• Videoconference support
• Desk ticketing systems
• CompTIA A+
• CompTIA Net+
• MS Office

When replying, please make sure to list your (All Inclusive) Compensation requirements !!!

Note: This is a Full-time ON SITE Contract Position !!

Start date: March 2026