Mid-Level Customer Support Technician/Help Desk (Tier 1/2 software and hardware support)

Note : Please reply ONLY if you

1) can work 100% on-site from day one + have all the Required skill set and have worked as a " Mid-Level Customer Support Technician/Help Desk (Tier 1/2 software and hardware support)" in a large & Complex IT Environment.

2) can come for a mandatory F-2-F interview in Celebration, Florida at our own expense.

3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request + Sign Resume Certification Form

4) Can go through a background check including fingerprinting + Agree to an Online interview.

5) have A Competitive Rate

6) will be available in Dec 2025/Jan 2026 timeframe as the Start date after a successful interview takes a minimum of 3 weeks.

s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

NOTE: GIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract

Note to Consulting Companies : ANY CONSULTANT S RESUME YOU SEND ME MUST BE ON YOUR COMPANY S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered. ALL H1 candidates including those onWOULD need to provide I-797 + DL Copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

TRAVEL : May be required to periodically travel between Clients Location

Face to Face Interviews: At the hiring manager s discretion, interviews may be conducted via Microsoft Teams or in person.

Telecommuting: Teleworking is not authorized for this position.

Work Hours: Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.

Scope of Work

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.

Travel between CLIENT locations required 25% - 40%.

Education

Bachelor s or Master s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Experience

Minimum of 3+ year of experience in the installation, maintenance, and technical support of workstation hardware.

Primary Job Duties/ Tasks

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

4. Assist in coordinating audio-visual setup and videoconference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department s Procedures and Policies.

9. Responsible for understanding and enforcing the Department s Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs.

14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.

2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.

5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.

6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others

7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.

8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.

9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.

10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

"When replying please make sure to list your (All Inclusive) Compensation requirements !!!"

Note : This is a Full time ON SITE Contract Position !!

Start date : Dec 2025/Jan 2026