Urgent need Helpdesk Specialist at Harrisburg, PA - Stellar IT Solution - Technology Center - 1 Technology Park, Hbg, PA, US | Dice.com

Stellar IT Solution

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Urgent need Helpdesk Specialist at Harrisburg, PA

Technology Center - 1 Technology Park, Hbg, PA, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

Part Time

On-site

$DOE

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Stellar IT Solution

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Job Details

Skills

help desk
Systems Administrator
IT skillsets

Summary

Our Fortune 500 client is looking for a Helpdesk Specialist to work on their project based out of Columbia, SC / 100 % Remote.

Job Title: Helpdesk Specialist

Location: Harrisburg, PA / Onsite

Duration: 6 Months

Job Description:

End-user Support
Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, Commonwealth staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.
Monitoring & Maintenance
Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of Commonwealth networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate Commonwealth email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.
Communication
Acts as the primary network contact for Commonwealth employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.

Required Skills:

Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures.
Ability to adapt to change.
Detail oriented and resourceful.
Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or call center experience.

Required Qualifications:

Previous systems administrator, help desk and/or call center experience Highly desired 2 Years
Experience with incident management, call tracking and ticketing software (preferably ServiceNow) Required
Ability to support end users with varying IT skillsets Required
Ability to troubleshoot end-user issues and/or escalate as needed for quick resolution Required
Excellent communication skills (written and oral) Required

Please send your updated word format resume along with your best contact details to .

Looking forward to hearing from you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962942
Position Id: 2025-9441
Posted 10 hours ago

Company Info

About Stellar IT Solution

Since inception, Stellar IT Solutions, has established itself as a prominent player in providing technology solutions and human capital services. Over the past 20 years, through various affiliated entities, the management team has placed and guided over 1,000 highly skilled and certified professionals as key members of our client s end to end IT and business solution projects. Stellar IT's leadership team has experience in guiding highly skilled and certified professionals and delivering end-to-end IT and business consulting services and transformation projects across Financial Services, Telecom, Government and Health care verticals across the globe with specialization in the following areas -

Data Warehousing & Business Intelligence

Big Data & Analytics

Data Management

Custom Application Development

Solution Architecture * Engineering Services

CRM & ERP

Mobility

Machine Learning & Artificial Intelligence

Quality Assurance

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Urgent need Helpdesk Specialist at Harrisburg, PA

Stellar IT Solution

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Job Details

Skills

Summary

Company Info

About Stellar IT Solution

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