Systems Analyst III - RPA Development

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Systems Analyst III - RPA Development

Location
Independence

Facility
Business Operations Center

Department
RCM Customer Service-Finance

Job Code
T31033

Shift
Days

Schedule
8:00am-5:00am

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. As a Systems Analyst III, you will focus on Robotic Process Automation (RPA) within Revenue Cycle Management (RCM) projects, designing, building, and implementing automation solutions to streamline workflows and improve operational efficiency. You will participate in feasibility analysis, planning, development, prototyping, implementation, and quality assurance of automated systems.

A caregiver in this role works remotely from 8:00 a.m. -- 5:00 p.m.

Candidates must reside in Ohio and be able to travel on-site to Main Campus and CCAC for meetings to be considered for this role.

A caregiver who excels in this role will:

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems.
• Define training requirements and assist with automated systems training.
• Recommend solutions to enhance system functionality.
• Support and design department project assignments and small system implementation.
• Provide input to solution development efforts.
• Maintain schedules.
• Track information system resources for assigned projects.
• Report on project timelines and document performance.
• Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.
• Maintain project task plans, documentation and communications.
• Collaborate with business stakeholders to identify automation opportunities.
• Analyze workflows and develop strategies for automation.
• Build and deploy RPA solutions using Microsoft Power Automate (primary platform).
• Maintain documentation and communicate progress to stakeholders.
• Partner with internal teams to ensure alignment with Epic workflows where applicable.

Minimum qualifications for the ideal future caregiver include:

• Associate's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position
• OR High School Diploma / GED or equivalent and seven years of experience
• OR Bachelor's degree and three years of experience
• Strong analytical, critical thinking and communication skills
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Preferred qualifications for the ideal future caregiver include:

• Bachelor's degree
• Microsoft, CompTIA, or equivalent certification
• Experience with RPA platforms (Microsoft Power Automate; UiPath or similar
  acceptable
• Basic programming or scripting knowledge (e.g., SQL)
• Familiarity with Epic workflows
• Prior experience in healthcare automation projects

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 20 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities