EHR Helpdesk Analyst
Remote • Posted 2 hours ago • Updated 2 hours ago
Mahantech Corporation
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Job Details
Skills
- Epic electronic health record (EHR)
Summary
EHR Helpdesk Analyst
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care.
Responsibilities
- Provide support for Epic applications, workflows, access, printing, and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
- Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.
Requirements
| Skill | Required / Desired | Amount of Experience | Candidate Details |
|---|---|---|---|
| Experience with SQL scripting and relational database modeling | Required | 7 Years | |
| Experience working with creating AWS ETL jobs, data pipelines with high volumes of data | Required | 7 Years | |
| Experience with DevOps practices and automation tools | Required | 7 Years | |
| Analyze and plan testing, write test cases, execute manual and automated tests, use technical skills for deeper testing | Required | 7 Years | |
| Strong communication and collaboration skills to work with cross-functional teams, including developers, business analysts, and stakeholders | Required | 7 Years | |
| State Government experience | Nice to have | ||
| Experience programming and testing large scale cloud solutions | Required | 7 Years |
- Dice Id: 10195834
- Position Id: 8865721
- Posted 2 hours ago
Company Info
For over twenty years, major corporations and organizations across the U.S. have relied upon Mahantech Corp. to supply top I.T. consultants to both the private and public sectors with a focus on efficiency, quality, and service.
The modern world runs on Information Technology. As a new graduate in the field of Information Technology, you possess the most up-to-date knowledge and skills; traits that are in high demand for companies looking to give themselves an edge in the ever-more-competitive world of business.
Now is the time to turn your degree into a career. Mahantech Corp. can provide the job opportunities you need to set you on the path to lifelong career success.
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