IDEALFORCE has a CONTRACT position available immediately for BSA -User Technology Specialist to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
Job Description:
Water Services Department has a vacancy for a User Technology Specialist (UTS). This position has the following essential functions:
1. User Onboarding & Access Setup
- Create and configure new user accounts in Active Directory (AD), email, and other enterprise systems.
- Set up user profiles, permissions, and security groups according to role-based access policies.
- Provision hardware and software for new employees, including desktops, laptops, and mobile devices.
- Conduct initial orientation on IT policies, tools, and system access
2. Active Directory & User Group Management
- Maintain and update groups, and organizational units in AD.
- Assign and adjust group memberships for access to applications, file shares, and network resources.
- Apply security standards and ensure compliance with organizational IT policies.
3. Ticket Management & Initial Triage
- Monitor and respond to incoming support tickets through the IT service desk system.
- Perform first-line troubleshooting for desktops, laptops, printers, mobile devices, and Office 365 tools.
- Escalate complex or unresolved issues to higher-tier support teams with detailed documentation.
- Track ticket progress to ensure timely resolution and customer satisfaction.
4. Technical Support & Troubleshooting
- Diagnose and resolve common issues related to user login, connectivity, and software errors.
- Assist with printer setup, basic networking, and mobile device configuration.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
5. Ticket Documentation & Reporting
- Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
- Develop and maintain process documents
- Maintain accurate records of recurring issues to support trend analysis and process improvements.
- Provide feedback to IT leadership on ticket volume, patterns, and areas requiring additional resources.
6. Collaboration & Continuous Improvement
- Work closely with system administrators and higher-level support staff on escalated issues.
- Suggest process improvements for onboarding, access management, and ticket handling.
- Stay current with updates to operating systems, productivity tools, and IT security best practices.
7. Desktop & Laptop Support
- Diagnose and resolve hardware and software issues on desktops and laptops.
- 7.Perform routine maintenance, updates, and patching. 8.Configure, image, install, update and/or load operating system and applications.
8. Network Connectivity
- Troubleshoot wired and wireless network connection issues for end-users.
- Set up and troubleshoot printers, scanners, webcams, and other peripherals.
- Manage docking stations, monitors, keyboards, and other user accessories.
- Replace and repair hardware components when necessary.
9. User Support & Customer Service
- Provide clear, courteous, and professional communication with users
- Maintain accurate and timely records of support requests and resolutions
SOURCER ASSIGNED: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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