Assistant Device Maintenance Technician

Description:

Under direction of the Assistant Manager of Asset Management, this position is responsible for the tracking and accounting of all IT hardware assets.  The IT Asset Administrator is responsible for supporting all aspects of the IT Asset Management (ITAM) lifecycle, including inventory management, analysis and reporting.  

ESSENTIAL JOB FUNCTIONS

·        Processes requests for IT hardware and assists with the deployment to our user community, tracking hardware location changes, ensuring accurate accounting of assets

·        Maintains organization of IT storage areas

·        Tracks and maintains inventory data, including serial numbers and assigned user information

·        Ensures the proper tracking of IT asset inventory levels by conducting audits and physical inventories

·        Keeps track of new computer\telecom\network related equipment, the receipt of these assets both physically and in the accounting system, and ensuring assets are accurately entered into the asset management system.

·        Coordinates the return or pick-up of surplunused IT hardware, and the disposal of retired assets

·        Prepares assets for disposition

·        Maintain a working knowledge of current technology and trends as they relate to the

·        Imaging new equipment (desktops and laptops)

·        Ability to lift heavy loads of 40 lbs. or more

·        Communicates in a positive and effective manner with staff, administration and co-workers

·        Performs other duties as assigned/necessary

The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

QUALIFICATIONS

·        Knowledge of IT Asset Management, inventory management

·        High School diploma or equivalent and 1-2 years’ experience supporting, installing, troubleshooting, testing, diagnosing, repairing and replacing both computer equipment and peripheral equipment

·        Strong customer service orientation and ability to interact well with diverse end-users and staff

·        Experience with supporting mobile devices (android, Windows, iOS)

·        Strong communication, technical and analytical skills

·        Detail-oriented, able to work independently

·        Strong time management

·        Knowledge of associated equipment used to test and repair computer equipment

• Knowledge and ability of troubleshooting capabilities for all aspects of technical support
• Ability to establish and maintain strong human relation skills, effective written and oral
• communication, excellent customer skills and good working relationships with fellow workers, school personnel and administrators

 PREFERRED QUALIFICATIONS:

• Experience working in a K-12 or college/university setting.