Kong Architect

Role: Kong Architect

Location: Remote

As a Kong Architect, you will play a pivotal role in guiding enterprise clients through the implementation, deployment, and optimisation of Kong s technology solutions. You will act as a trusted technical advisor, helping customers derive maximum value from their investment and setting them up for long-term success. Your expertise will be crucial in ensuring seamless adoption, satisfaction, and retention of our solutions.

In this client-facing role, you will collaborate with a wide array of stakeholders, from developers to executives, and represent Kong s culture and values. You will also work closely with cross-functional teams within Kong, including Product, Engineering, Customer Success, and more. This is a unique opportunity to work on cutting-edge projects, expand your knowledge, and make a tangible impact on modern enterprise environments.

Key Responsibilities

Lead customers through their full API lifecycle journey, including remote preparation and delivering technical workshops for architects, developers, security, and operations teams.

Design and architect API gateway solutions and integrations in customer environments, addressing technical challenges and providing hands-on implementation support.

Drive outcome-based professional services engagements, offering technical thought leadership throughout the customer adoption journey.

Collaborate internally with Product, Engineering, Customer Success, and Sales teams to maximise customer value from Kong solutions.

Develop and contribute to technical documentation, reference architecture, design patterns, blogs, and knowledge base articles based on real-world experiences.

Create tooling, white papers, and marketing content to advance Kong s technical capabilities and support internal teams.

Act as a role model and mentor within the team, promoting best practices and knowledge sharing.

Travel to customer and Kong locations as required (post-pandemic).

Undertake additional responsibilities as assigned by your manager.

Required Skills and Experience

12+ years of relevant professional services or solution architecture experience.

Proven hands-on experience with API gateways and API integrations in enterprise environments.

Strong practical knowledge of APIs and microservices architectures.

Proficiency in Linux environments, including cloud and development tooling.

Experience with Kubernetes and major cloud platforms such as Google Cloud Platform, AWS, and Azure.

Background in application development preferred.

Previous experience in Open Source, API Management, or Middleware/SaaS software companies is a plus.

Demonstrated passion for technology and continuous learning.

Excellent communication, organisational, and change management skills.

Collaborative, team-oriented mindset with a willingness to adapt in a dynamic, fast-paced environment.

Ability to manage multiple client demands and deliver high-quality outcomes