Position: Salesforce Service Cloud Architect (Contact Center Cloud)
Location: Remote Work
Job Type: Contract Role
Job Description:
We are seeking a Salesforce Service Cloud Architect to lead the solution design and technical architecture of enterprise Service Cloud implementations for global clients. This is a consulting, solution-side role requiring strong hands-on experience in contact center technologies, excellent communication skills, and the ability to translate business requirements into scalable Salesforce architectures.
Mandatory Certification: Salesforce Architect Certification
Required Skills & Experience:
Proven experience as a Salesforce Service Cloud Technical Architect on large-scale, enterprise implementations.
Strong hands-on experience with Contact Centre Cloud and omni-channel service solutions.
Demonstrated experience leading Contact Centre Transformations in the last 4 years.
Deep expertise in Salesforce core platform architecture (Service Cloud, Sales Cloud).
Experience leading Service Cloud implementations or migrations from legacy contact centre or CRM platforms.
Excellent verbal and written communication skills with strong client-facing exposure.
Salesforce Architect Certification mandatory.
Experience in the Education domain (student services, support portals, case management).
Exposure to offline or mobile-first service solutions.
Never miss an opportunity! Create an alert based on the job you applied for.
