Systems Analyst / Administering M365 environments

Introduction:

This position involves the administration and management of M365 environments, particularly focusing on implementing governance and compliance policies in a public sector or regulated environment.

Responsibilities:

• User support: Issue resolution, troubleshooting, and escalation point for complex technical issues.
• Analysis & Reporting: Analyze usage, performance, and audit reports, act as a liaison between end users and support teams.
• M365 Tenant Administration: Manage security policies, create documentation, and participate in IT projects related to M365 services.
• Collaboration: Gather requirements, implement solutions, and administer Microsoft 365 service offerings.
• Process Improvement: Automate solutions, maintain comprehensive documentation of configurations, processes, and best practices.

Requirements:

• Minimum 3 years of experience administering M365 environments in a large organization.
• Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
• Experience implementing governance and compliance policies in a public sector or regulated environment.
• Troubleshooting, communication, problem-solving skills, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Strong collaboration skills and experience working with cross-functional IT teams.

Preferred Skills and Qualifications:

• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.