Desktop Engineer

Responsibilities

• Tier 3 Support
• Support applications, desktops, and scripts throughout their life cycles.
• Self starter with exceptional communication skills
• Attention to detail
• Providing excellent customer support and learning new technologies are necessary in this position
• Manages and supports desktop systems and infrastructure within the firm, including GPO policies and desktop compliance
• Strong technical background and expertise in desktop operating systems, software deployment, system administration, and advanced troubleshooting
• Collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users
• Manage and maintain desktop operating systems and software applications
• Deploy, configure, and troubleshoot desktop hardware and peripherals
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
• Collaborate with internal teams to develop and enforce desktop security measures and policies
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
  Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions
  This position requires hybrid on-site presence as an essential function of the role
• Infrastructure Management: Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments
• System Deployment: Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf
• Advanced Troubleshooting: Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve
• Security & Compliance: Developing and enforcing desktop security policies, including endpoint security and vulnerability management
• Strategic Planning: Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations
• Leadership: Mentoring junior IT staff and documenting standard operating procedures (SOPs).

Skills & Qualifications

• Bachelor s degree in Computer Science or Information Technology
• 5 years experience
• Key Technical Proficiencies
• Management Tools:
  • SCCM, Microsoft Intune, Active Directory, and Azure
  • Scripting: PowerShell or Python for automating repetitive tasks
  • OS Expertise: Deep knowledge of Windows 10/11 and macOS administration
  • Certifications: Common credentials include CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation
• Healthcare industry knowledge is not a prerequisite, but an interest in applying technology to support a Healthcare environment is a must