- Remote (U.S.-based) | LegalTech Industry Leader
- Permanent | Competitive Base + Bonus + Long-Term Upside
About Our ClientOur client is a fast-growing legal technology company focused on modernizing how litigation documents are created and managed. Founded in the early 2020s, the company has developed a software platform that streamlines and automates time-intensive legal drafting tasks, significantly improving efficiency and consistency for attorneys and legal teams.Backed by institutional investment and led by founders with deep legal and technical expertise, the organization has quickly established itself as a category leader within a niche segment of LegalTech. With a small but highly talented team, the company is entering its next phase of growth and is investing in client-facing leadership to support expanding customer adoption and retention.
Job DescriptionThis is a high-impact Account Manager role responsible for owning client relationships from onboarding through long-term success. The individual will serve as a trusted partner to attorney clients, ensuring smooth adoption of the platform, proactive support, and ongoing value realization.Reporting directly to the technical and executive leadership team, this role offers significant visibility and influence, with the potential to help shape internal processes and eventually build a small team as the business scales.Key Responsibilities
- Client Onboarding & Enablement: Lead new customer onboarding, training, and education, including refining usage guides and playbooks to ensure successful adoption.
- Account Ownership: Manage a portfolio of attorney and law firm clients, serving as the primary point of contact for day-to-day needs and strategic check-ins.
- Relationship Growth: Strengthen existing client partnerships, identify expansion opportunities, and support renewals through consistent engagement and value delivery.
- Customer Advocacy: Act as the voice of the customer internally, collaborating with product and engineering teams to inform feature improvements and enhancements.
- Business Development Support: Identify opportunities for account expansion and contribute to revenue growth initiatives where appropriate.
- Operational Improvement: Help establish scalable processes for customer success, support workflows, and onboarding as the company continues to grow.
- Strategic Contribution: Participate in broader discussions around product direction, customer experience, and team structure.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful ApplicantThis role is well-suited for someone who thrives in an early-stage or growth-oriented SaaS environment and enjoys working closely with customers in a consultative capacity.Experience & Background:
- 5+ years of experience in Account Management, Customer Success, or Client Services within a SaaS or technology-driven business
- Experience working with professional services clients; LegalTech or legal exposure is a plus but not required
- Proven ability to manage relationships independently and operate in a self-directed, remote environment
- Comfortable working with attorneys and senior professionals as primary customers
- Prior experience in a startup or small, fast-moving organization strongly preferred
Skills & Attributes:
- Strong communication and relationship-building skills
- Technically curious and comfortable learning software products (no coding required)
- Organized, proactive, and solution-oriented
- Collaborative mindset with the ability to think creatively and adapt as the business evolves
What's on Offer- Competitive annual salary
- Comprehensive benefits package
- Profit sharing potential
- High-visibility role reporting directly to company leadership
- Meaningful impact within a product that is actively reshaping how legal work gets done
- Opportunity to influence how customer success is built and scaled
- Work in the vibrant and growing city of Irvine
If you're ready to take the next step in your career as an Account Manager in the Technology & Telecoms industry, we encourage you to apply!
Contact
Molly Hughes
Quote job ref
JN-634
Never miss an opportunity! Create an alert based on the job you applied for.