Data Center - Training Coordinator

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

A unique position in which Logistics Specialist 3 will play a key role in delivering training courses within a defined curriculum to support a hyper-scale, global data center organization using Open Compute Platform hardware. Your responsibilities will encompass assessing training needs, developing curriculum, and contributing to the creation of Certification Exams to ensure consistent adherence to processes across diverse geographical locations.

How You Will Make An Impact:

• Deliver a defined technical training curriculum in both in-person and virtual classroom environments.
• Collaborate with the Product Management team and cross-functional groups to develop high-quality training courses.
• Plan training logistics and create communication templates for large technical rollouts.
• Understand the training needs of various communities by working closely with Operations Managers and Development Teams.
• Onboard, train, and collaborate with contract IT Trainers and other technology vendors.
• Work with the Training Program Manager to plan, build, and update the training curriculum and Certification exams.
• Develop course materials, including slide decks, lab handouts, lecture manuals, assessments, and reference guides.
• Support the creation of digital content such as videos and interactive materials for a Learning Management System (LMS).
• Provide constructive feedback to the technical publications team to enhance training courses, certifications, and digital content.
• Demonstrate leadership or point of contact during shift assignments
• Participate in the development and implementation of goals, objectives, policies, and priorities of the organization Maintain accurate records and metrics, audit as necessary
• Identify, document, and implement opportunities for continuous improvement
• Keep a strong working knowledge of all operating systems in the work area

What You Will Need To Succeed:

• 2+ years of experience in Learning and Development.
• HS Diploma or GED
• Excellent presentation, interpersonal, multi-tasking, and writing skills are required.
• Curiosity and passion for learning.
• Ability to collaborate and influence across multiple teams and stakeholders.
• Exemplary customer service mindset, high motivation, and a team player.
• Effective verbal and written communication skills; ability to convey ideas independently.
• Availability and willingness to travel.
• Experience in technical writing is advantageous.
• Relevant experience in computer sciences is advantageous.
• Proficient in MS Office (specifically Excel)
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Work independently and as a member of various teams and committees
• Good judgment with the ability to make timely and sound decisions
• Understand all safety requirements and cautions
• Able to safely lift and move a minimum of fifty (50) pounds and can stand the duration of the shift

Physical Demands:

• May require travel for training
• May require up to 25% travel
• May require extended periods on your feet
• May require miles of walking per day throughout the Warehouse and/or Data Center
• May require driving a personal vehicle between Warehouse and/or Data Center buildings; excluding the transport of inventory and/or materials

Compensation

Estimated Pay Range: $30.57 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.