Location: Glen Burnie, MD
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop support
Overview
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations.
This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels
Technical Skills
Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with the ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management
Interpersonal Skills
Excellent customer interaction and communication skills
Logical, analytical approach with strong problem-solving ability
Independent, punctual, and detail-oriented
Professional demeanor under pressure, with emphasis on grooming and presentation
Experience & Certifications
5-7 years of relevant IT support experience
CompTIA A+, MCP/MCSE certifications are desirable
OEM certifications preferred
ITIL knowledge is advantageous
Language Requirements
Fluency in English (Spanish is a plus) for customer interaction
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1114444
- Posted 6 days ago
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