Director, Technical Program Management (AI/ML Products)
Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?
About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.
We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best-in-class technology. That's where you come in.
About the team: As a Director of Technical Program Management (TPM) within Capital One's Intelligent Foundations and Experiences (IFX) AI/ML organization, you will help us build robust, scalable platforms that enable state of the art AI capabilities for both customer-facing and internal applications. These platforms are the foundational blocks upon which Capital One's Credit Card, Retail Banking, and Auto Finance lines of business (LOBs) build delightful AI experiences for our customers, developers, and internal stakeholders.
Beyond leading technical programs, you will pave the way for an expanding TPM discipline by leveraging your industry expertise to demonstrate the high-impact value a great TPM achieves.
Our TPM Directors have: - Lead a program team building enterprise Machine Learning capabilities
- Previous experience with machine learning (building models, deploying models, setting up cloud infrastructure and/or data pipelines) and familiarity with major ML frameworks such as XGBoost, PyTorch, AWS SageMaker, etc.
- Managed program communications with key stakeholders at all levels across the company to enable transparency and timely information sharing
- Served as the connective tissue across functions, business units, bringing teams together to foster collaboration, improve decision-making, and deliver value for customers, end to end
- The ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
- Deep focus on results through execution, follow-through, accountability.
- Strong technical backgrounds building highly scalable platforms, products, or services with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
- Exceptional communication and collaboration skills
- Excellent problem solving and influencing skills
- A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
- Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
- Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners
Basic Qualifications: - Bachelor's degree
- At least 7 years of experience managing technical programs
- At least 3 years of Machine Learning experience
Preferred Qualifications: - 10+ years of technical program management experience
- 7+ years of experience designing and building data-intensive solutions using distributed computing
- 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
- 3+ years experience building highly scalable mobile products & platforms
- 3+ years of experience with Agile delivery
- 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
- Experience in building systems & solutions within a highly regulated environment
- Bachelor's degree in a related technical field (Computer Science, Software Engineering)
- MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Cambridge, MA: $230,400 - $263,000 for Director, Technical Program Management
McLean, VA: $230,400 - $263,000 for Director, Technical Program Management
New York, NY: $251,400 - $286,900 for Director, Technical Program Management
Richmond, VA: $209,500 - $239,100 for Director, Technical Program Management
San Francisco, CA: $251,400 - $286,900 for Director, Technical Program Management
San Jose, CA: $251,400 - $286,900 for Director, Technical Program Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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