F135 Technical Data Customer Support Engineer (Onsite)

Date Posted:
2025-11-13
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Security Clearance:
None/Not Required

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The F135 engine program is seeking a highly motivated Customer Support Engineer (CSE) responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and updates. The CSE will work closely with the engineering teams on Limits Development & Expansion activities and configuration updates (engineering changes) in support of scheduled and unscheduled maintenance for the F135 engine, for both Unit and Depot Maintenance levels. The CSE will also support incorporation of Non-Engineering updates based on customer feedback, to continually improve the JTD.

What You Will Do:

• Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
• Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
• Review of limits incorporation documents and engineering changes from a sustainment perspective
• Influence effective solutions for implementation plans for new configurations.
• Review and disposition Joint Technical Data change requests, evaluating the request based on technical expertise and sustainment process knowledge
• Perform authoring and documentation of JTD revision traceability files (Source Data), including creation of source data deliverables, quality reviews, workflow progression, task assignments, and resolution of customer comments
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.
• Identify support system issues with leadership and help develop solutions to meet the customer's needs.

Qualifications You Must Have:

• Bachelor's degree in a related field; Engineering or another Technical Degree with 5+ years of relevant experience; or an advanced degree in related field with 3+ years of relevant experience.

Qualifications We Prefer:

• F135 engine build, manufacturing, or design experience.
• 2+ years of experience of military engine knowledge and experience.
• Knowledge or expertise in limits development and/or configuration management and engineering changes.
• Experience using technical data, drawings and requirements.
• Good work ethic with solid problem-solving ability.
• Strong attention to detail and ability to track work at a micro level.
• Ability to support operations in a fast paced, dynamic, and results-based production environment.
• Strong Project Management, time management, teamwork, communication and interpersonal skills.
• Proficiency in MS Office applications.
• Ability to support occasional travel (<5%) based on business needs (outsourcing vendors and/or customer sites).

Learn More & Apply Now!:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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