Field Maintenance Technician II - Restaurant Equipment

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Take home vehicle
• All tools provided
• Work-life balance
• On-call stipends
• Reasonable OT expectations
• Training & 3 year pay raises for entry level / inexperienced technicians
• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Food and Beverage Equipment Technician is responsible for maintaining, repairing, and installing a variety of food and beverage service equipment to ensure functionality, safety, and compliance with sanitation standards. Key responsibilities include troubleshooting, performing preventive maintenance, and minor repairs in plumbing, electrical, HVAC, and general building systems.

Responsibilities:

1. Troubleshoot and independently repair food and beverage equipment, including diagnosing and resolving complex technical issues.

2. Assist with the installation, programming, and calibration of food and beverage systems, including refrigeration and dispensing units.

3. Lead smaller maintenance or repair projects, ensuring tasks are completed efficiently and to company standards.

4. Mentor entry-level technicians by providing guidance, support, and on-the-job training to improve their technical skills.

5. Collaborate with vendors or contractors for equipment repairs and installations, ensuring adherence to company and industry standards.

6. Manage inventory, including stocking supplies, ordering parts, and resolving discrepancies promptly.

7. Communicate effectively with store personnel, delivering excellent customer service and maintaining professionalism.

8. Maintain accurate and timely work order notes while meeting KPI metrics for travel time, SLA, and efficiency.

9. Adhere to workplace safety protocols, company policies, and industry regulations (e.g., OSHA, safety codes, building codes) while completing tasks.

10. Identify and promptly report safety hazards or compliance issues to the maintenance supervisor.

11. Perform other duties as assigned by the management team to support departmental objectives.

Working Relationships:

Work directly with Department teammates. Frequent communication with other departments or teams, and External Vendors.

Minimum Education:

High School or GED

Preferred Education:

Trade License in refrigeration, plumbing, or electrical (where available)

Minimum Experience:

3-5 years of relevant experience in equipment repair for food/beverage service or a related technical field

Preferred Experience:

5+ years with demonstrated troubleshooting and repair skills

Licenses/Certifications:

EPA Universal

Soft Skills:

• Communication Skills - Clearly convey information, listen actively, and ensure mutual understanding
• Teamwork & Collaboration - Work effectively with others to achieve common goals
• Problem-solving - Use critical thinking to analyze situations and implement effective solutions
• Adaptability - Be flexible and open to change in a dynamic work environment
• Time Management - Prioritize tasks, meet deadlines, and manage time efficiently

Other Requirements:

Travel:

• Travel is a must; you must be able to drive for extended periods as needed
• A company vehicle is provided; must maintain a clean driving record

Hours & Conditions: Monday-Friday, 40 hours minimum, with participation in an on-call rotation, including holiday coverage"

Physical Requirements:

• Must be able to work safely in confined spaces as required by the role
• Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 80 pounds, using proper lifting techniques and equipment as needed
• Must be able to stand or walk for up to 8 hours per day
• Ability to perform physical tasks such as reaching overhead, bending, squatting, twisting, grasping, gripping, and performing repetitive movements
• Comfortable working in environments with varying temperatures, including cold and hot conditions, as required by the role
• The work environment usually has moderate noise levels typical of industrial or operational settings

At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.