Field Technical Support Engineer

Description

We are looking for a dedicated Field Technical Support Engineer to join our team in Louisville, Kentucky. This Contract to permanent position requires a skilled individual who can provide hands-on support for desktop systems, printers, and mobile devices while ensuring optimal functionality across hardware and software platforms. The role involves a mix of in-office and travel responsibilities, supporting technical operations both locally and at remote worksites.

Responsibilities:
Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately.
Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards.
Prepare and deploy devices for new employees, including imaging and setup of workstations.
Perform updates, patches, and routine maintenance for operating systems and core applications.
Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues.
Maintain accurate documentation of technical issues, resolutions, and inventory records.
Offer attentive and approachable technical support to users with varying levels of expertise.
Assist with backups, security configurations, and preventive maintenance tasks.
Travel as needed to remote worksites to provide technical support and set up equipment.
Support technology improvements and collaborate on system upgrades with IT leadership.

Requirements

Proficiency in managing desktop hardware, including Dell workstations and label or network printers.
Experience with Windows 10 and Windows Server 2019 environments.
Ability to handle mobile device management, including setup and troubleshooting.
Familiarity with Active Directory and workstation imaging processes.
Basic understanding of IP protocols and network troubleshooting.
Strong problem-solving skills and attention to detail.
Capacity to travel for work, including extended trips as required.
Excellent communication skills for providing user support and creating documentation.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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