Helpdesk Analyst

Columbus, OH, US • Posted 9 days ago • Updated 4 hours ago

Contract W2

On-site

$20 - $20 per hour

Beacon Hill

Fitment

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Job Details

Skills

Helpdesk Analyst

Summary

Description of Role/Responsibilities:

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities.

Required Skills:

1+ year experience working in a technical support or call center related role

Experience troubleshooting Windows 10/11 and iOS devices

Must have strong examples of providing excellent customer service

Strong level of patience and ability to break down technical information into a non-technical way

Ability to analyze and solve problems over the phone and in person

Willingness to learn about new technologies

Strong verbal and written communication skills

Desired Skills:

Experience documenting technical issues within a ticketing system (ServiceNow preferred)

A+ or Net+ certification

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90680421
Position Id: 1438758-186
Posted 9 days ago

Company Info

About Beacon Hill

Beacon Hill offers broad staffing, workforce extension, project consulting, and solutions backed by the experience of executives from global professional services organizations, staffing conglomerates, premier local boutiques, and large national firms.

A Beacon Hill recruiter is your designated partner in the next steps of your career growth.

They will help you:

Plan out your unique goals
The initial conversation will cover job responsibilities and specific skills needed, the employment type (contract, contract-to-hire, or direct hire), salary considerations, information related to the specific project, and more.

Prepare you for success in the interview process
Your recruiter will help you fine-tune your resume, prepare you for the interview process by conducting mock interviews and career coaching.

Accelerate your professional growth
Present your resume to a client with open roles that match your profile, sharing insights about the client and their needs; debrief following your interview; get you up and running in your new role; serve as an ongoing resource for years to come.

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