IT Support Specialist / Hybrid / NYC

An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you'll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely.

This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.

Required Skills & Experience
Strong background administering macOS in enterprise environments
Hands-on experience with MDM tools (Kandji or Jamf strongly preferred)
Proficiency with both Mac and Windows 11
Experience supporting end users in Help Desk or IT Support roles
Excellent verbal and written communication skills
Ability to explain technical concepts clearly to non-technical users
Strong time-management and prioritization skills
Customer-focused, professional, and personable demeanor

Desired Skills & Experience
Familiarity with Google Workspace & Chrome Browser management
Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService
Background operating in a mixed device environment
Experience handling escalations and hardware lifecycle workflows
Prior experience in environments requiring strong security and compliance

What You Will Be Doing

Tech Breakdown
50% macOS / Windows troubleshooting & support
25% MDM (policies, profiles, configurations)
15% Hardware lifecycle coordination
10% Documentation & security compliance

Daily Responsibilities
Serve as the primary point of contact for Desktop Support / Tier 1 issues
Troubleshoot account access, applications, hardware, and peripheral issues
Manage profiles, policies, and configurations within Kandji/Jamf
Support and educate users on conference room and AV equipment
Coordinate warranty repairs with Apple/Microsoft
Escalate issues to Tier 2+ support when needed
Maintain internal documentation and follow security/compliance requirements

The Offer
Bonus eligibility
Comprehensive medical, dental, and vision insurance
Pension plan and wellness benefits
Paid vacation time
Hybrid schedule (3 days onsite)
Professional development support

Applicants must be currently authorized to work in the US on a full-time basis now and in the future

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