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IT User Support Specialist
San Francisco, CA, US • Posted 2 days ago • Updated 2 days agoFull Time
On-site
$80,000 - $110,000/yr
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HCM Staffing and Consulting
Fitment
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Job Details
Skills
- Help Desk
- Videoconferencing
- Adobe Acrobat
- Law
- Legal
- Litigation
- Microsoft Office
- Technical Support
- Microsoft Windows
- Customer Service
Summary
Our company is seeking a detail-oriented, customer-focused User Support Specialist to join our dynamic Information Technology team. This role is ideal for a proactive problem-solver who excels in a fast-paced environment and takes pride in delivering exceptional technical support to attorneys and business professionals. The User Support Specialist will serve as a frontline resource for troubleshooting, user education, and system support, playing a key role in maintaining the firm s high standard of technological excellence. This position offers the opportunity to work with a collaborative team, contribute to critical IT initiatives, and support a cutting-edge litigation practice recognized nationwide for its excellence.
Responsibilities:
Responsibilities:
- Determine source of concern by interviewing users on telephone, email, or help desk ticket response.
- Educates users by answering questions, interpreting operating instructions, and providing references.
- Determines source of error by reviewing procedures and actions taken by user and instructing user to perform diagnostic procedures.
- Resolves problems by providing corrective instructions, consulting with coworkers.
- Improves documentation by writing revisions and entering fixes into a knowledge base.
- Evaluates software by testing ease of use and applicability.
- Maintain technical knowledge by attending educational workshops, reviewing technical publications, and establishing personal networks.
- Test Microsoft operating system patches for Windows.
- Build and deploy user machines.
- Video conferencing setup and support.
- Assists with special projects as assigned.
Qualifications:
- Minimum of 2 years of help desk experience required, preferably in a law firm environment.
- Knowledge of Microsoft Office Suite, Windows 11, and Adobe Acrobat is required.
- Experience with a broad range of computer applications, especially legal applications, preferred.
- Strong professional demeanor, customer service, and interpersonal skills including the ability to communicate effectively and directly with attorneys and business professionals.
- Highly organized with the ability to multitask and meet multiple and/or tight deadlines effectively under pressure in a fast-paced, professional environment.
- Strong ability to troubleshoot and solve problems, anticipate needs, take initiative, and act with moderate supervision.
- Excellent attention to detail.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91121648
- Position Id: 8858655
- Posted 2 days ago
Company Info
HCM is currently one of the fastest growing minority and veteran certified global staffing organizations. Our tremendous growth has been driven organically and through merger and acquisition. It's a truly exciting time to be part of our world class white glove delivery model to our client partners.
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