IT Vendor Management Lead ;Network, Telecom & Call Center Platforms

Become a part of our caring community and help us put health first
The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission-critical suppliers that support the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This role oversees large carrier agreements, infrastructure services, and availability-driven SLAs. The IT Vendor Management Lead ensures performance stability, manages operational escalations, and partners with Network Engineering, Voice Engineering, Infrastructure, and Customer Service leadership to optimize spending and improve service delivery. This position requires experience with telecom contract structures, carrier negotiations, hardware/software bundles, and platforms supporting large call center environments.

Managed Supplier Portfolio
This portfolio comprises leading telecom carriers, network equipment suppliers, and call center platforms. The composition of this portfolio is subject to change in response to evolving business requirements and organizational strategies. The individual in this role will oversee suppliers that deliver:

• Network, voice and telecom services
• Network infrastructure hardware and related services
• Call center and customer engagement platforms
• UCaaS (Unified Communications as a Service)
• Mobility services
• Enterprise carrier relationships and network resiliency solutions

Key Responsibilities

• Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives.
• Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps.
• Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development.
• Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities.
• Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability.
• Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning.
• Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio.
• Influence executive stakeholders using strong communication, storytelling, and analytical reasoning.
• Contribute to vendor management maturation including frameworks, dashboards, and governance tools.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in supply chain management, business management, business administration or engineering or other related field
• 7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles.
• Experience in managing telecom carriers, network equipment suppliers, or call center platforms
• Deep understanding of UCaaS/CCaaS, network architecture basics, pricing models, and telecom operational SLAs.
• Proven experience partnering with product owners and engineering teams on SaaS roadmaps and cross-functional adoption.
• Background negotiating enterprise SaaS agreements and multi-cloud integration considerations.
• Strong executive presence with the ability to influence and present to VP/SVP levels.
• Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management.
• Strong financial acumen and the ability to analyze, model, and communicate cost scenarios.
• Demonstrated ability to build collaborative relationships across cross-functional teams.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Experience supporting large, matrixed organization with healthcare preferred but not required.

Preferred Qualifications

• Familiarity with hardware lifecycle management, network support agreements, and infrastructure resilience requirements.
• Experience negotiating carrier contracts.
• Experience with Telecom Expense Management (TEM) providers
• Vendor management certifications (CVM,etc.)
• Commitment to ongoing professional development and staying current with industry best practices
• Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX)

Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-28-2026
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.