The Federal Reserve Bank of Cleveland's mission is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payment systems while representing the Fourth District perspectives.
As part of the nation's central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.
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Provides detailed product and business expertise. Partners with Federal Agencies to translate technical specification to ensure alignment of business requirements with system functionality. Responsible for creating and maintaining relationships through onboarding and production operational readiness related to agency's implementation of electronic services offered by the US Treasury.
Essential Accountabilities - Consults with agency to formulate a right-fit service recommendation based on agency business needs and capabilities. recommendation.
- Assists agencies in reviewing business and product needs, communicates key insights and documents requirements for migrating to a more cost-efficient product solution.
- Reviews systems requirements documentation and consults with agencies to ensure technical needs and objectives can be met with available system functionality.
- Provides business and product guidance, education, and training throughout onboarding and production operational readiness process.
- Coordinates troubleshooting of issues experienced by the agencies during testing.
- Communication with parties within and outside their function to assist in collection and validation of information related to projects and/or Treasury Initiatives.
- Strategic execution of agency outreach initiatives on behalf of Treasury.
- Performs other duties as assigned or requested
Education and Experience - Bachelor's degree and 3 years of related work experience OR
- Two years of college and 5 years of related work experience OR
- High school diploma/GED and 7 years of related work experience
Knowledge and Skills Area - Intermediate Level - Treasury Services products to communicate effectively with agencies
- US payments system, including ACH, checks, plastic cards and emerging digital payments
- Problem-solving
- Analytical
- Ability to process and move customers through implementation processes.
- Performing validation and pre-defined tasks using complex workflows
- Work/task planning abilities to set expectations and track workflow to identify gaps and risks
- Ability to alternate between a variety of tasks and projects with varied timelines
- Assisting with trouble-shooting user questions
- Working collaboratively and successfully in a team environment toward common goals
- Ability to continuously build and refresh technical expertise with the Treasury Services products to communicate effectively with agencies
- Ability to build knowledge of business area.
- Following vaguely defined procedures w/ limited oversight.
- Consistently makes decisions within reason that affect the work group or department
- Building and maintaining professional relationships with stakeholders
- Ability to influence positive customer experience
- Communication (verbal and written) to lead conference calls and participate in webinars with Treasury and Agencies
Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA The expected starting salary range for the Implementation Specialist is between $79,500 and $109,300 annually. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data. The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: ;/b>
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to .
Bank's Ethics Rules and Drug Testing :
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank's ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
Full Time / Part Time
Full time
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Regular
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Yes
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Customer Experience Family Group
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First (United States of America)
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Always verify and apply to jobs on Federal Reserve System Careers ( ) or through verified Federal Reserve Bank social media channels.
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