It Technical Analyst

Description
The IT Technical Analyst I provides technical support for office and manufacturing environments, handling requests via phone, email, and in person while utilizing service management tools to track and resolve issues. Responsibilities include configuring, deploying, and maintaining endpoint devices, troubleshooting across multiple disciplines, and ensuring adherence to company policies. The role requires proficiency in PC hardware, Windows OS, Active Directory, SCCM, MDT, O365, and an understanding of networks, servers, and databases, with awareness of ITIL processes. Strong customer service, problem-solving skills, adaptability to change, and the ability to work independently with limited supervision are essential, along with occasional travel and collaboration to improve departmental success.
Skills
active directory, sccm, MDT, office 365, windows 10, pc support, pc troubleshooting, windows operating systems, network support, network troubleshooting, server support, Support, Analysis, database administrator, printers, computer programming, scanner, manual testing, manufacturing industry, problem management, organization development, customer service
Additional Skills & Qualifications
Additional Skills:
-Exceptional customer service and communication skills for managing internal and external interactions.
-Strong organizational and time management abilities to prioritize tasks effectively.
-Documentation skills for maintaining accurate records and processes.
-Problem-solving creativity using tools, experience, and resourcefulness.
-Ability to work independently with limited supervision and take ownership of tasks.
-Adaptability to changing conditions and willingness to embrace new opportunities.
Additional Qualifications:
-Two-year technical degree, related certifications, or equivalent work experience.
-2+ years in an IT support environment.
-Awareness of ITIL process framework for structured IT service management.
-Prior experience in a manufacturing setting (preferred).
-Willingness to travel domestically up to 10%.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Norwalk, IA.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwalk,IA.
Application Deadline
This position is anticipated to close on Jan 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.