Lead Field Technician

Fayetteville, NC, US • Posted 21 hours ago • Updated 9 hours ago

Contract Independent

On-site

USD $35.00 - 40.00 per hour

Judge Group, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Facing
Management
Technical Support
Training
Computer Networking
TCP/IP
Command-line Interface
Documentation
Logistics
Privacy
Marketing

Summary

Location: Fayetteville, NC
Salary: $35.00 USD Hourly - $40.00 USD Hourly
Description:
Our client is currently seeking a Lead Field Technician who will handle in-home, customer-facing smart home device installation work. This person will be hands-on, while also managing schedules of a small team of more Jr. Technicians. Please contact directly for a prompt response.

*All details are below. This role will be remote + travel to customer homes. While we are very flexible on technical support background (training will be provided), experience working with customers in-home or at least in-person experience is strongly preferred. We are looking for candidates within 1-2 hours of the territory listed below

**For travel- you will use your own vehicle, mileage will be reimbursed

Core Attributes:

Balanced mix of technical troubleshooting and interpersonal skills. Ability to explain technical concepts to non-technical individuals
Comfortable working in homes and interacting with people.
Works well in a team, collaborates effectively, and demonstrates autonomy.

Technical Skills:

Programming, deployment, and troubleshooting capabilities.
Networking knowledge: basic understanding of TCP/IP (not a deep understanding but general concepts).
Ability to connect monitors and configure software via command line.
Familiarity with ticketing systems and documentation processes.
Comfortable acknowledging knowledge gaps.

Expectations & Logistics

Travel territory- Robeson, Hoke, Scotland, Bladen, Columbus counties
Travel: No more than 2-2.5 hours to each appt.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1110205
Posted 21 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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