Job Description: Job Title Mainframe - Technology Service Specialist
Corporate Title Assistant Vice President
Location Cary, NC
Who we are In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.
Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.
Overview Mainframe Technology Service Specialist is a senior Engineering and technical role responsible for the overall health, performance, and strategic evolution of our mission-critical mainframe applications and infrastructure. This role demands deep technical expertise, proven production support capabilities, and a strong commitment to operational excellence, continuous improvement, and team development. The Assistant Vice President (AVP) will not only resolve the most complex incidents but also drive problem prevention, architect robust solutions, mentor junior staff, and contribute significantly to the strategic direction of our mainframe platform within the broader Information Technology (IT) landscape. This position requires an professional who can balance hands-on technical involvement with strategic planning.
What We Offer You - A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days, a commitment to Corporate Social Responsibility
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits, educational resources, matching gift and volunteer programs
What You'll Do - Lead diagnosis and resolution of the most critical and complex mainframe incidents, acting as an escalation point for L2 engineers and driving resolution for production-impacting issues
- Champion advanced root cause analysis (RCA), identifying systemic weaknesses and architectural gaps across multiple components.Develop and implement long-term problem prevention strategies, not just workarounds, through proactive measures and architectural enhancements
- Serve as a primary liaison with L3/Development teams and vendors for complex system fixes, enhancements, and strategic initiatives, Proactively identify and recommend architectural improvements to enhance mainframe stability, performance, scalability, and security
- Lead performance tuning initiatives across z/OS, CICS, DB2, Message Queue (MQ), and critical applications, leveraging advanced monitoring data and analysis, Drive the adoption of automation and modernization efforts within the mainframe support ecosystem (e.g., AIOps integration, scripting)
- Drive process improvements for change and release management, reducing deployment risks and enhancing efficiency, Collaborate closely with development and project teams to ensure seamless integration of, Develop and maintain disaster recovery plans and procedures for mainframe systems, leading regular DR drills
- Establish and enforce standards for documentation, ensuring high-quality and up-to-date runbooks, operational procedures, and architectural diagrams
Skills You'll Need - Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Extensive, hands-on experience in mainframe production support or systems programming, with at least relevant experience in a lead, supervisory, or senior technical leadership role
- Expert-level knowledge of z/OS, including JES2/3, z/OS concepts (storage, memory, WLM), and system utilities
- Expert in DB2 - advanced Structured Query Language (SQL), utilities, performance tuning at a systemic level, DB2 connect, data sharing groups
- Master of JCL (Job Control Language) - complex job streams, conditional processing, restart/recovery, and optimization strategies
Skills That Will Help You Excel - Proficiency in COBOL and Assembler is highly desirable for deep-dive analysis; PL/I is a plus
- Advanced experience with IBM MQ Series (Message Queue) support, administration, and connectivity
- Extensive proficiency with common and advanced mainframe utilities (e.g., DFSORT, IEBCOPY, IDCAMS, DITTO, FileAid, Abend-AID, Xpediter)
- Expert-level experience with multiple mainframe monitoring tools (e.g., OMEGAMON XE, TMON, RMF, CA SYSVIEW, SMF/RMF data analysis) and the ability to interpret and act on performance metrics
- In-depth knowledge of mainframe storage concepts (DASD, Tape, SMS, DFM, DASD management tools like FDR/ABR, DFDSS)
Expectations It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary is $100,000 to $142,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees
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#LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.
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