Mid-Level Help Desk Technician

Req ID: 38808

Summary

Mid-Level Help Desk Technician

Warner Robins, GA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.

The Mid-Level Help Desk Technician will provide expert advice and support services in IT business technologies.

Responsibilities

• Manage and track help desk requests about application, networking, and system problems and issues.
• Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
• Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades.
• Provide all aspects of Help Desk support services. This includes, but is not limited to, ensuring the following actions are completed:
• Field incoming help requests from end-users via in-person communication and e-mail in a courteous manner.
• Document, track, and monitor problems to ensure a timely resolution.
• Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
• Provide user support for Video Teleconference (VTCs), account management, patching, and vulnerability management support, inventory, asset management, and tracking.
• Support software/hardware on peripheral network equipment such as meeting room cameras, microphones, speakers, scanners, copiers, printers, monitors, etc.
• Perform regularly scheduled preventive maintenance of the systems and peripherals.
• Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.
• Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor's degree in the technology field preferred
• 3+ years of relevant experience required
• Windows 10 OS and Windows Server 19 administration experience required
• CompTIA Security+ or government-approved equivalent certification
• Background Check

Knowledge, Skills, and Abilities:

• Ability to properly apply STIGS as needed
• Experience with System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), and Windows Deployment Services (WDS)
• Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.
• Speak effectively before groups of internal and/or external customers or employees
• High level of integrity and accountability
• Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks
• Ability to travel

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program