Job Requisition ID #25WD94065
Position OverviewAutodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Forma and construction cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities- Act as the dedicated support expert for Autodesk Forma and construction cloud solutions in Customer Technical Success
- Act as the customer liaison with engineering team
- Research, verify, and document product defects
- Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
- Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
- Excellent verbal and written communication skills
- Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
- Build and maintain a collection of service automation runbooks that can be run from the cloud
- Build alert and telemetry systems to accelerate issue detection and mitigation
- Create documentation as appropriate for the automations developed
- Ensure high quality deliverables
- Ability to work independently and/or guide other team members to meet deadlines
- Self-motivated and proactive, possessing strong desire to learn
Minimum Qualifications- 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
- Minimum 8 years of experience in the construction or engineering domain
- Strong experience writing script-based automations using Python, or similar scripting languages
- Strong skills in Windows OS, networking, Cloud APIs, virtualization
- Experience with Azure, AWS, or similar cloud provider
- Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
Preferred Qualifications- Excellent skills in resolving customer problems with an "out of the box" and a "can do" approach
- Exhibit leadership skills and go beyond on the roles and responsibilities
- Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
- Working experience with any of those products: AutoCAD, Revit, Forma (Autodesk Construction Cloud), BIM360
Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
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