Salesforce Service Cloud Product Owner

SummaryWe're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.Description
Job Title: Product Owner - Salesforce Service Cloud

Location: Work from Home

About the Role:
We are seeking a dynamic and experienced Product Owner to join our team. The ideal candidate will have a strong techno-functional background in Salesforce Service Cloud and its ecosystem, along with excellent communication skills. This role involves overseeing team management activities and collaborating closely with various stakeholders to deliver exceptional solutions.

Key Responsibilities:

• Product Management:
  • Responsible for Product Roadmap for client's Enterprise Call Center
  • Define and write Epics, Features, and User Stories in JIRA that align with business objectives.
  • Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.
• Team Leadership:
  • Manage a team of Developers and Quality Assurance professionals.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Stakeholder Engagement:
  • Work closely with Product Managers and stakeholders from the client's Enterprise Call Center and related platforms.
  • Engage with cross-functional teams to ensure alignment and understanding of product goals.
• Communication:
  • Serve as the primary communication bridge between the development team and client stakeholders.
  • Provide clear and concise updates on product status, upcoming features, and strategic roadmaps.
  • Present periodic status reports to client stakeholders
• Technical Expertise:
  • Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.
  • Stay informed about industry trends and emerging technologies to inform product strategy.

Qualifications:

• 4+ yrs of Salesforce/Service Cloud experience
• Proven experience as a Product Owner or similar role in a technology-driven environment.
• Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems.
• Service Cloud Implementation experience.
• Exceptional verbal and written communication skills.
• Experience writing User Stories, Epics, and Features in JIRA.
• Demonstrated ability to manage and inspire a team.
• Strong problem-solving skills and a strategic mindset.

Preferred:

• Experience working in an Agile/Scrum environment.
• Familiarity with Enterprise Call Center operations and technology.
• Service Cloud Certification

The base salary range for this position is $92,250-144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 01/12/2026

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