Senior IT Policy Exception Analyst

JOB TITLE: Senior IT Policy Exception Analyst
JOB LOCATION: St. Petersburg, FL (Hybrid, onsite 10-12 days per Month)
WAGE RANGE*: $60-70/hr.
JOB NUMBER: 36613250

REQUIRED EXPERIENCE:
Qualifications - External Knowledge, Skills, and Abilities:

• Proven ability to interpret and communicate technical and non-technical policy requirements.
• Strong knowledge of IT Security principles, risk management, and controls.
• Exceptional organizational and project management skills to prioritize high-visibility requests.
• Ability to translate complex IT security concepts for audiences with varying technical backgrounds.
• Experience with ServiceNow policy or exception management (is a plus).
• Analytical mindset to identify issues, compare data, and recommend effective solutions.
• Collaborative approach to building relationships and delivering outstanding client service.

Education/Previous Experience:

• Minimum of a Bachelor's degree in Cybersecurity, Computer Science, MIS or related degree and three (3) to five (5) years of relevant experience or combination of education, training and experience.
  Experience in IT Risk Management and/or managing IT Policies and Standards

• Experience within a highly regulated environment like Financial Services preferred.
  Professional certifications such as, Certified Information Systems Security Professional (CISSP), GCCC or Certified Information Systems Auditor (CISA) or other cybersecurity certifications are differentiators.

JOB DESCRIPTION

Job Summary:
Join our dynamic IT Policy Exceptions team and play a critical role in safeguarding technology standards across our independent financial branches. As a Senior Analyst , you will be the trusted expert who evaluates and manages IT Policy Exception requests, ensuring that deviations are properly assessed, documented, and mitigated. This position combines technical expertise with strong business acumen and client-facing skills, making it ideal for professionals who thrive at the intersection of cybersecurity and financial services.

Essential Duties and Responsibilities:

• Lead IT Policy Exception Management: Administer and track exception requests using ServiceNow, ensuring accuracy and compliance.
• Partner with Advisors: Collaborate with financial advisors and their technology teams to document requests and provide clear guidance.
• Risk Assessment & Mitigation: Analyze policy deviations, assess associated risks, identify compensating controls, and recommend remediation strategies.
• Communicate with Impact: Engage with advisors via email, chat, and phone to deliver exceptional support and clarity on IT security requirements.
• Drive Continuous Improvement: Troubleshoot issues, resolve challenges, and contribute to process enhancements that strengthen our risk posture.
  Performs other duties and responsibilities as assigned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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