Senior Product Manager - Identity Portal & Vendor Integrations, Enterprise Customer Identity Access Management (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

About the Team

The Enterprise CIAM & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security.

Role Overview

The Senior Product Manager - Identity Portal & Vendor Integrations is responsible for delivering the bank's centralized identity management experience for individuals and business customers. This role leads the development of a unified identity portal that enables users to manage profiles, security settings, privacy preferences, and connected applications through a single, consistent experience.

As part of the Enterprise CIAM & Digital Fraud Services team, this role also oversees the integration of client-facing vendor applications and third-party identity services into the bank's CIAM ecosystem. By enabling secure self-service identity management and standardized integrations, this role reduces operational support costs, strengthens regulatory compliance, and improves customer trust across the bank.

What You'll Get to Work On

• A centralized identity portal used across consumer, business, and commercial banking
• Identity federation and SSO integrations with internal and third-party applications
• Privacy, consent, and security management experiences
• Enterprise CIAM platforms and identity services
• Collaboration with user experience, fraud, security, and compliance teams

Responsibilities

• Own the product vision and roadmap for the enterprise identity portal serving individual and business customers
• Lead the design and delivery of self-service capabilities for profile management, security settings, privacy and consent preferences, and application access
• Partner with legal, compliance, privacy, and security teams to ensure identity and consent experiences meet regulatory and policy requirements
• Define standards and patterns for integrating client-facing vendor applications and third-party identity services into the CIAM ecosystem
• Oversee SSO and identity federation integrations to ensure consistent, secure access across internal and external applications
• Collaborate with engineering and architecture teams to deliver scalable, reusable identity portal capabilities
• Work with channel product teams and application owners to onboard applications to the identity portal and establish CIAM integration patterns
• Identify opportunities to reduce operational support effort through improved self-service and automation
• Use analytics, telemetry, and customer feedback to continuously improve usability and adoption of identity management features

Qualifications

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Experience:

• 6-10+ years of experience in Product Management, with experience leading customer-facing platform or experience products
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• Experience delivering self-service portals, account management, or enterprise platform products preferred
• Familiarity with CIAM, IAM, SSO, federation, or identity standards (OAuth, OIDC, SAML) strongly desired
• Experience working with privacy, consent management, or regulatory-driven product requirements a plus
• Strong stakeholder management skills with the ability to collaborate across security, legal, compliance, engineering, and business teams

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $96,900 and $168,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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