Senior Product Manager - Unified Login & Mobile Experiences, Enterprise Customer Identity Access Management (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

About the Team

The Enterprise Customer Identity Access Management (CIAM) & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security.

Role Overview

The Senior Product Manager - Unified Login & Mobile Experiences is responsible for delivering a seamless, secure, and consistent authentication experience across all of the bank's customer interaction channels, including web, mobile, branch, phone, and partner applications. This role defines and drives the evolution of modern login, MFA, and mobile authentication experiences that scale across the enterprise while adapting dynamically to risk signals.

As part of the Enterprise CIAM & Digital Fraud Services team, this role works closely with Digital Fraud, engineering, and channel product teams to ensure authentication journeys are intuitive for customers and resilient against emerging threats. The outcome is a unified identity experience that strengthens customer trust while reducing friction and operational complexity across the bank.

What You'll Get to Work On

• Enterprise-scale authentication experiences used by millions of customers
• Modern CIAM platforms and mobile identity capabilities
• Risk-based and adaptive authentication in partnership with user experience and fraud teams
• Cross-channel identity experiences spanning web, mobile, branch, and phone
• Industry-leading identity and security technologies

Responsibilities

• Own the product vision and roadmap for unified login and authentication experiences across web, mobile, branch, phone, and partner channels
• Lead the design and delivery of modern authentication capabilities, including login flows, MFA, step-up authentication, and mobile-specific experiences
• Partner with the Digital Fraud team to integrate risk-based controls and adaptive authentication into identity journeys
• Define consistent authentication patterns, standards, and UX principles that can be reused across applications and channels
• Work with engineering and architecture teams to ensure authentication services are scalable, reliable, and aligned with enterprise CIAM standards
• Collaborate with channel product teams to onboard applications to unified login experiences and reduce fragmented or custom authentication flows
• Balance security, usability, and performance to deliver friction-aware authentication experiences
• Use telemetry, analytics, and customer feedback to continuously optimize authentication flows and reduce unnecessary friction
• Ensure authentication experiences meet regulatory, security, accessibility, and compliance requirements

Qualifications

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Experience:

• 6-10+ years of experience in Product Management, with experience leading complex, customer-facing platform or experience products
• Bachelor's degree in Computer Science, Information Systems, Engineering, Human-Computer Interaction, or a related field (or equivalent experience)
• Experience designing or delivering authentication, identity, mobile, or security-related experiences preferred
• Familiarity with CIAM, IAM, MFA, mobile authentication, or identity standards (OAuth, OIDC, SAML) strongly desired
• Experience partnering with security, fraud, or risk teams to deliver adaptive or risk-based user experiences a plus
• Strong communication skills with the ability to influence across engineering, security, UX, and business stakeholders

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $96,900 and $168,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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