ServiceNow Engineer (HAM Specialist)

ServiceNow Engineer (HAM Specialist)
Role Type: Contract
Visa Limitations: None
Location: Austin, TX (Hybrid – 3 days onsite)

Position Overview
We are seeking a highly skilled and adaptable ServiceNow Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the ServiceNow platform and be capable of hitting the ground running to support ongoing development and implementation efforts.
A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad ServiceNow experience is required, specific  experience with the HAM module is a major differentiator.

Key Responsibilities
• Rapid Integration: Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.
• HAM Module Optimization: Lead or assist in the implementation, configuration, and optimization of the ServiceNow Hardware Asset Management (HAM) module.
• Platform Development: Design, develop, and maintain ServiceNow applications, including UI Policies, Business Rules, Client Scripts, and Workflows.
• Integration Support: Develop and manage integrations between ServiceNow and other enterprise systems (e.g., discovery tools, procurement systems).
• Team Collaboration: Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions.
• Troubleshooting & Support: Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.
• Documentation: Maintain technical documentation, including design specifications, test plans, and user guides.

Required Qualifications
• Experience: 3+ years of professional experience as a ServiceNow Engineer or Developer.
• Platform Knowledge: Proficiency in ServiceNow ITSM (Incident, Change, Problem, Knowledge) and CMDB.
• Technical Skills: Strong JavaScript, HTML, and CSS skills within the ServiceNow framework.
• Agile Mindset: Proven ability to work in a fast-paced, iterative environment with changing priorities.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Major Plus (Preferred Qualifications)
• HAM Expertise: Hands-on experience with the ServiceNow Hardware Asset Management (HAM) Professional module, including asset lifecycle management, hardware normalization, and mobile scanning.
• Certifications: Certified ServiceNow Application Developer or Certified Implementation Specialist (CIS) in HAM or Discovery.
• Migration Experience: Experience picking up projects mid-progress and successfully driving them to completion.