Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
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Job Description As a Senior Program Manager focused on end-user technology, you will lead strategic initiatives that enhance the digital workplace experience for Visa employees globally. You will manage programs that deliver scalable, secure, and user-centric technology solutions-ranging from device provisioning and collaboration tools to network access and workspace technology.
Key Responsibilities: - Drive delivery of large-scale programs that improve end-user technology, including hardware refreshes, software rollouts, and workspace infrastructure upgrades.
- Collaborate with IT, Facilities, Security, and business stakeholders to define program objectives, success criteria, and timelines.
- Ensure risks related to user experience, device compatibility, and network performance are identified and mitigated.
- Lead planning and execution phases, resolving issues related to device deployment, connectivity, and AV capabilities.
- Maintain transparency with senior stakeholders on program status, risks, and budget implications.
- Anticipate and address challenges in user adoption, support models, and service continuity.
- Manage relationships with internal teams and external vendors, ensuring alignment on technical requirements and service levels.
- Coordinate across departments to ensure seamless integration of end-user technologies with Visa's broader IT ecosystem.
- Provide escalation support and guidance to project teams and stakeholders.
- Champion continuous improvement in end-user technology delivery practices, contributing to process enhancements and standardization.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications: - 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications: - 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Proven experience in technical project management, including delivery of large, complex projects with distributed teams.
- Strong background in end user technology such as new office technology fitouts, audio visual implementations and software development.
- Proficiency in both agile and waterfall methodologies.
- Strong stakeholder management skills, with experience engaging executives and external partners.
- Excellent communication, leadership and problem-solving abilities.
Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is $169,100.00 to $270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. 
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