Talent COC, Client Zero Lead

Introduction

IBM Consulting is seeking a HR Client Zero Talent COC Strategy Practitioner within the Strategy & Transformation Service Line for the Talent Practice and within the HR & Talent Transformation Offering. The HRTT Offering defines productized services to organizations, for enterprises to be able to drive HR, talent, change and skills transformations led by AI and Agentic AI. In addition, as part of our offering, we have a growth campaign tied to how IBM has driven its own internal transformations, one of which is on our AskHR HR transformation, which we call our "HR Client Zero Story".

As the HR Client Zero COC Lead, you will tell the HR Client Zero story to prospective U.S. client organizations across industry sectors, then pivot quickly into leading the strategy and roadmapping for "how" clients can design, build and implement their own "AskHR" experience.

Your role and responsibilities

• Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations
• Connect the story to how IBM Consulting can help other organizations think about their own transformations
• Gather and analyze client information and develop data-driven insights to support the development of our Client Zero AI-led HR offering, across the HR business operating model and technology strategies
• Define the client's North Star vision using IBM's Envision Studio design thinking methodology and develop underlying guiding principles for the transformation - these facets turn into OKRs and KPIs for measuring success of the transformation
• Run value orchestration and create financial models showcasing the client's investment and return on investment path over a multi-year period
• Create a multi-phased transformation roadmap, showing phases and sequences of activities across design, build, test and launch of new AI-led HR features and capabilities, leveraging generative and agentic means where the client is ready
• Understand the client's HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps
• Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs and data foundation
• Activate the HR AI use case factory, where prioritized use cases start being prototyped, designed, business requirements are finalized, and features are iteratively developed, working with IBM AI solution architects, AI developers and AI data engineers
• Throughout the process, manage progress to the client's north star vision, drive progress against the client's transformation roadmap, and deliver everything with excellence
• Act as delivery lead of complex, fast-paced AI-led use cases and service delivery transformation for clients including leading client interactions to enable AI-led change strategies to drive adoption, usage and scaled institutionalization of digital transformations
• Maintain executive level stakeholder management, executive decks showcasing progress, manage governance progresses
• Always align back to our value proposition for the IBM HR transformation pillar
• Collaborate with IBM Technology capabilities where appropriate to deliver integrated solutions; at other times leverage our IBM strategic ecosystem partners and meet the client where they are to enable scaled usage of their existing tech stack
• Mentor and grow resources within Consulting to teach them skills, methodologies, and tools for delivery excellence
• Monitor GTM activities against performance metrics, profitability, and pipeline growth
• Advise clients, influence senior stakeholders, and contribute thought leadership
• Deliver client projects on time and within budget, utilizing tested project management methods, exceeding client expectations through outstanding team performance and stakeholder management
• Collaborate with team members globally at various levels to lead and develop compelling client proposals, white papers, thought leadership and point of view, describing the business challenge and proposed business and technology solutions, scope, risks and dependencies
• Act and lead with authenticity and servant leadership; contribute to building a strong and sustainable IBM culture through effective employee engagement, mentoring and coaching team members through timely, meaningful verbal and written feedback

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• At least 7 years of strategy consulting experience, specifically within the talent & HR strategy domain
• Ability to solve problems using critical thinking, then documenting them into easy to digest frameworks
• Direct experience of AI/ML, generative AI, agile product and platform ceremonies, and agile development
• Ability to use agile product management skills to drive AI-led, product-focused delivery for clients
• Ability to support program and project management with discipline and accountability
• Ability to execute lots of complex, complicated information into consumable insights for senior leaders
• Ability to work with all levels of team members
• Unbelievable people manager and passion to mentor others; on the flip side open to real-time feedback and continuous growth

Preferred technical and professional experience

• MBA or advanced degree preferred, but not required
• Executive presence and ability to hold senior conversations a must
• Ability to navigate complex situations
• Ability to navigate ambiguity across sales into delivery
• AI/ML, Blockchain, Gen AI, Agentic AI and a curiosity in high-tech capabilities preferred

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.