systems and software support engineer

Seeking an on-site systems and software support engineer to provide hands-on technical support for applications, software, computers, telephones, audiovisual (a/v) systems, and network devices. This role is customer-facing and requires strong troubleshooting, communication, and problem-solving skills to support faculty, staff, and students in a fast-paced environment.

Responsibilities

• Deliver end-user support for hardware, software, operating systems (windows, MacOS, Linux), and A/V systems
• Provide live event support, including classroom and meeting technology
• Install, configure, and troubleshoot computers, peripherals, phones, WAPs, and A/V equipment
• Support virtual meetings, streaming, and recording solutions
• Manage and resolve tickets; escalate complex issues as needed
• Collaborate with technical teams and provide clear documentation Qualifications
• Bachelor's degree in it, computer science, engineering, or related field (or equivalent experience)
• 4+ years of IT support experience in customer-facing roles
• Strong knowledge of operating systems, networking, and standard applications (google workspace, office 365, teams, zoom)
• Excellent communication and customer service skills
• Ability to lift 20+ lbs. And support events during evenings/weekends as needed Preferred
• Higher education or enterprise IT support experience
• Familiarity with Crestron, AMX, Extron, or CTS certification
• Experience with Linux, Intune, or JAMF MDM