systems and software support engineer
Golden, CO, US • Posted 60+ days ago • Updated 14 minutes ago

Cliff Services Inc
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Job Details
Skills
- A/V
- Technical troubleshooting & end-user support (hardware
- software
- and networking) with strong customer service
Summary
Seeking an on-site systems and software support engineer to provide hands-on technical support for applications, software, computers, telephones, audiovisual (a/v) systems, and network devices. This role is customer-facing and requires strong troubleshooting, communication, and problem-solving skills to support faculty, staff, and students in a fast-paced environment.
Responsibilities
- Deliver end-user support for hardware, software, operating systems (windows, MacOS, Linux), and A/V systems
- Provide live event support, including classroom and meeting technology
- Install, configure, and troubleshoot computers, peripherals, phones, WAPs, and A/V equipment
- Support virtual meetings, streaming, and recording solutions
- Manage and resolve tickets; escalate complex issues as needed
- Collaborate with technical teams and provide clear documentation Qualifications
- Bachelor's degree in it, computer science, engineering, or related field (or equivalent experience)
- 4+ years of IT support experience in customer-facing roles
- Strong knowledge of operating systems, networking, and standard applications (google workspace, office 365, teams, zoom)
- Excellent communication and customer service skills
- Ability to lift 20+ lbs. And support events during evenings/weekends as needed Preferred
- Higher education or enterprise IT support experience
- Familiarity with Crestron, AMX, Extron, or CTS certification
- Experience with Linux, Intune, or JAMF MDM
- Dice Id: 91140876
- Position Id: 2025-41
- Posted 30+ days ago
Company Info
Cliff Services Inc. is an IT services and consulting company into planning and implementing cutting-edge IT business solutions and services for various business problems, in retail, healthcare, finance, education, food and various other industries. With our vast technology and industry expertise we provide scalable business solutions and assist our clients in achieving their business objectives with the use of technology.


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