Contact center Jobs

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Contact Center specialized Hands on Technical Architect- 8+ yrs- Hartford CT -Need locals only

iMedhas Consulting Services

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Connecticut, USA

Contract, Third Party

JD: Core responsibility Drive modernizing contact center using data driven insights and by collaborating cross functionally with IT Operations Compliance and Customer experience teams and come up with innovative solutioning ideas which can be transformed to a futuristic solution Focus areas Operational analytics Deep analysis on generated insights with using Google Insights Process optimization CX and compliance awareness Skills or Job requirements Highly analytical and proactive data Insights a
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Posted 1 day ago | Updated 1 day ago

Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th
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Posted 29 days ago | Updated 22 days ago

Sr. Contact Center Solutions Engineer

KPG 99 Inc.

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US

Third Party, Contract

Job Title: Sr. Contact Center Solutions Engineer/ Voice Engineer Location: FORT LAUDERDALE, FL (Hybrid) Type: Contract About the Role: We are seeking a Contact Center Solutions Engineer with hands-on expertise in Cisco Webex Contact Center. You'll be the technical backbone of our customer experience infrastructure - building, optimizing, and maintaining scalable voice solutions that power agent productivity and seamless customer interactions. If you enjoy solving complex routing issues, fin
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Posted 18 days ago | Updated 5 hours ago

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a
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Posted 20 days ago

Contact Center Engineer

VC5 Consulting

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US

Contract

We are seeking a highly skilled and experienced Telecom Integration Specialist with expertise in Five9 to join our dynamic team, focusing on optimizing call center operations through robust integration and automation. This critical role involves ensuring seamless functionality across various communication platforms and integrated systems. Key Responsibilities: Diagnose and troubleshoot complex issues involving Five9 and its integrations with other critical systems like SQL and ServiceNow. Proact
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Posted 8 days ago | Updated 1 day ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 20 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 20 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 15 days ago | Updated 9 hours ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

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Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 3 hours ago

Staff IT Analyst III - Senior IT Systems Analyst, Contact Center Technology & Operations

Western Alliance Bank

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Phoenix, Arizona, USA

Full-time

Job Title: Staff IT Analyst - Senior IT Systems Analyst, Contact Center Technology & Operations Location: Block 23 What you'll do: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and
Posted 48 days ago | Updated 6 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

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Woodbridge Township, New Jersey, USA

Full-time

Tryvium(Tryvium.ai)is looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Woodbridge, NJ / Omaha, NE Key Responsibilitie
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Posted 60+ days ago | Updated 2 hours ago

IT Project Manager (Contact Center)

iSpace, Inc

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Denver, Colorado, USA

Contract

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting e
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Posted 60+ days ago | Updated moments ago

Product Owner (IVR)

Katal Tech

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Remote

Third Party, Contract

Role 3: Voice Product Owner Location: Remote (Preferred EST / CST) Required Skillsets Understanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task ownership and Accountab
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Posted 18 hours ago

Voice Product Owner Twilio- 10+ yrs- New York, NY (Remote)

iMedhas Consulting Services

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Remote

Third Party, Contract

Job description: Voice PO (New Role) Understanding of end-to-end contact center functionalities Exposure to Twilio IVR and Insights reporting will be a bonus Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's Task ownership and Accountability of product processes and deliverables Em
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Posted 1 day ago | Updated 1 day ago

IT Service Desk Analyst ** Largely Remote **

Amerit Consulting

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Brisbane, California, USA

Contract

Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst. Candidate must be authorized to work in USA without requiring sponsorship Location: Brisbane, CA 94005 (Largely Remote) Duration: 6 months contract w/ possibility of extensions Notes: Schedule: Mon Fri, 8 hours/day between 07:00am 06:00pm Pacific Time with 1 hour lunch. Location: First 3-4
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Posted 16 hours ago | Updated 1 hour ago

Genesys CX Developer with Softphone.

Stanley David and Associates

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Addison, Texas, USA

Full-time

Skill: Genesys CX Developer with Softphone. Must Have Technical/Functional Skills: AWS experience. Genesys Cloud CX, Softphone. Contact Center Routing experience. Experience with Onprem Genesys. Roles & Responsibilities: Mandatory: Design and Development experience in Genesys Cloud CX and Genesys Architecture. Experience in Softphone API integration with Genesys CX. Experience in Genesys SDK. Experience in Genesys Cloud CX administration, configuration and implementation. Strong experience Nod
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Posted 13 days ago

Genesys/Cloud PureEngage

Pyramid Consulting, Inc.

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Plano, Texas, USA

Contract

Immediate need for a talented Genesys/Cloud PureEngage. This is a 12+ Months Contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-79218 Pay Range: $55 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-G
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Posted 13 days ago | Updated 8 days ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

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Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 15 days ago

Genesys Cloud Architecture

Yochana IT Solutions

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Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 60+ days ago | Updated 1 day ago

Call Center Specialist

Prutech Solutions

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Brooklyn, New York, USA

Contract

Position : Complaint Center Associate Location : 9 Metrotech Center Brooklyn, NY Duration : 18+ Months Call center experience Multi-tasking skills Ability to work in high paced environment and work independently Adapts well with a small work group Customer service skills a must Service Now knowledge Quick learner would be ideal!! Microsoft knowledge Typing skills a MUST Tech Saavy Ability to work a weekend day (Sat) (8-4) or flex schedule (11-7 or 12-8 shift). This will happen once they are tr
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Posted 5 days ago