Contact center Jobs

Refine Results
41 - 60 of 244 Jobs

Business Systems Anaylst - Senior

Information Technology Group

•

Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
Easy Apply
Posted 9 days ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
Easy Apply
Posted 17 days ago | Updated moments ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

•

Remote

Third Party, Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
Easy Apply
Posted 16 days ago | Updated 8 days ago

Network and Unified Communication Deployment Engineer - FULL TIME role

SmartIMS Inc.

•

Plainsboro Township, New Jersey, USA

Full-time

Locals resources preferred FUL TIME Role We are unable to sponsor the visa for this role Network and Unified Communication Deployment Engineer Plainsboro, NJ 08536 (In-office, at least 3 days a week) FULL TIME role Role Summary We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with cust
Easy Apply
Posted 60+ days ago | Updated 3 days ago

Telecom Engineer (Only W2, No C2C Allowed)

HonorVet Technologies

•

Vacaville, California, USA

Contract

Title: Telecom Engineer (Only W2, No C2C Allowed) Job ID: CR283 Duration: 12+ Months Location: Vacaville, CA and Remote with some travel to other State Fund Locations Must Haves: MS Teams and MSTeams Telephony migrationContact Center Solution (FIVE9, GLIA)Proficient networking experienceProject Management.OPTIONAL: AVAYA telephony.Objectives: Department's IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California.The selected candidat
Easy Apply
Posted 15 days ago | Updated 1 day ago

CCAI Release Manager with Google Cloud Platform deployment Experience

SoftHQ, Inc.

•

US

Contract

Job Title:CCAI Release Manager Work Location:Remote Position Duraton:6+ Months Detailed Job Description: Google Cloud Platform Native deployments Google Cloud Platform deployment tools Release management process Public cloud deployments SCM and SCM integrations Public cloud infra operationalization
Easy Apply
Posted 60+ days ago | Updated 1 day ago

Customer Project Manager

GDH

•

Remote

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects for the Customer account within the healthcare vertical. The Customer is transitioning from competing UC and Contact Center solutions (e.g., Avaya, Genesys) to new technologies, requiring expert project management to ensure a smooth migration and adoption. This role is critical to delivering complex pr
Easy Apply
Posted 21 days ago | Updated 16 days ago

Communications Engineer

GDH

•

US

Contract, Third Party

Job Description: Our client is seeking a highly skilled and experienced Communications Engineer to join their dynamic team. This role is pivotal in administering and enhancing cloud-based contact center solutions, focusing on platforms such as Five9 and Microsoft Teams Phone. The position is ideal for candidates who thrive in a technically demanding environment and are proficient in managing complex telecommunication systems. This role can be based in Kansas City or St. Louis, and possibly othe
Easy Apply
Posted 21 days ago | Updated 21 days ago

Customer Service Representative

Prutech Solutions

•

Brooklyn, New York, USA

Contract

Position : Complaint Center Associate Location : 9 Metrotech Center Brooklyn, NY Duration : 18+ Months Call center experience Multi-tasking skills Ability to work in high paced environment and work independently Adapts well with a small work group Customer service skillsa must Service Now knowledge Quick learner would be ideal!! Microsoft knowledge Typing skills a MUST Tech Saavy Ability to work a weekend day (Sat) (8-4) orflex schedule (11-7 or 12-8 shift). This will happen once they are tra
Easy Apply
Posted 60+ days ago | Updated 2 hours ago

Member Enrollment Coordinators (MEC's)

GDH

•

Remote

Third Party, Contract

Job Description: Our client is seeking a dedicated and professional Member Enrollment Coordinators (MEC's) to join their dynamic team in a fast-paced Contact Center environment. The primary role of the MEC is to assist members with copay assistance enrollment, manage case questions, and address requests and concerns effectively. This position is crucial for providing high-quality service and ensuring first-call resolution. The ideal candidate will be instrumental in maintaining professional sta
Easy Apply
Posted 1 hour ago | Updated 1 hour ago

AWS Connect Engineer III (452521)

Vaco by Highspring

•

Addison, Texas, USA

Contract

AWS Connect Engineer DETAILS Location: Addison, TX 75001 (onsite 4days per week | M-Th) Position Type: 3-6M C2H Hourly / Salary: to $134K JOB SUMMARY Vaco Technology is currently seeking an AWS Connect Engineer for a 3-6M C2H opportunity that is located in Addison, TX 75001 (onsite 4days per week | M-Th). AWS Connect Engineer will play a pivotal role in driving strategic initiatives in the development of robust cloud-based contact center solutions by leading cross-functional teams in the imp
Easy Apply
Posted 10 days ago

Power Platform Developer

Concentrix CVG Customer Management Group Inc

•

Omaha, Nebraska, USA

Full-time

Job Title: Power Platform Developer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, he
Posted 1 day ago | Updated 9 hours ago

AWS Connect Developer

Horizontal Talent

•

US

Contract

Join a dynamic team as an AWS Connect Developer, where you'll design and maintain cutting-edge AWS Connect solutions to transform customer experiences. Your expertise will drive innovation in a fast-paced environment, ensuring seamless integrations and exceptional service delivery. Responsibilities Design and implement engaging contact flows in AWS Connect, optimizing customer and agent interactions. Develop Lambda functions to enhance AWS Connect capabilities, integrating with third-party APIs
Easy Apply
Posted 29 days ago | Updated 7 days ago

IVR Computer Telephony Integration Developer 5849228

Accenture LLP

•

Remote or Charlotte, North Carolina, USA

Full-time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for
Posted 5 days ago | Updated moments ago

Genesys CX with Snowflake and Reporting

Avance Consulting

•

Texas City, Texas, USA

Full-time

Job Description Skill: Genesys CX with Snowflake and Reporting Must Have Technical/Functional Skills: AWS experience. Genesys Cloud CX, Snowflake and Reporting. Contact Center Routing experience. Experience with Onprem Genesys. Roles & Responsibilities: Mandatory: Experience working with Genesys Snowflake platform for historical reporting. Strong foundation in data analytic, data engineering and cloud platforms with specific experience in Elasticsearch and Kibana. SQL Proficiency for data manip
Easy Apply
Posted 15 days ago

CRM Lead with Oracle service cloud exp

CA-One Tech Cloud Inc.

•

San Jose, California, USA

Contract

Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business requirements and translate them into system design, workflow automation, and cu
Easy Apply
Posted 2 days ago

Amazon Connect CCaaS Technical Analyst

United Technology

•

US

Third Party

Project Summary: The candidate will support the implementation of an AWS Connect Contact Center as a Service (CCaaS) platform. Their primary responsibility will be to build and manage robust monitoring and alerting systems for the AWS Connect environment. They will collaborate with a team of 5 contact center operations support specialists, as well as developers, architects, and platform owners, to ensure system reliability, observability, and efficient troubleshooting. Job Title: AWS Connect
Posted 17 days ago | Updated 4 hours ago

Product Manager with Healtcare Domain

Akshaya Inc

•

Dallas, Texas, USA

Contract

Role: Product Manager Location: Saint Louis, MO, New York, Dallas, Bay Area, CA(Hybrid) Duration: Long Term Job Description: We are looking for an experienced Product Manager to lead the strategy, development, and optimization of our telephony and contact center solutions in the healthcare domain. You will be responsible for driving initiatives that enhance communication across patient support, clinical services, and administrative functions ensuring seamless, secure, and compliant experiences.
Easy Apply
Posted 15 days ago

AI Tech Lead @ Hartford CT - Onsite (Final Interview In-Person (F2F))

HAN IT Staffing Inc.

•

Hartford, Connecticut, USA

Contract, Third Party

Job Title: AI Tech Lead Location: Hartford CT - Onsite Duration: Long-term Contract Note: Candidate preferred who can go for face to face interview for final discussion with client) Job Description: As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technolog
Easy Apply
Posted 1 day ago | Updated 1 hour ago

CCaaS Observability Technical Writer

United Technology

•

US

Third Party

Project Summary: The candidate will support the implementation of an AWS Connect Contact Center as a Service (CCaaS) platform. As part of the initiative, they will be responsible for creating and documenting comprehensive playbooks and knowledge materials related to monitoring, alerting, and troubleshooting the AWS Connect system. The role involves close collaboration with a team of 5 Contact Center Operational Support Specialists, who will contribute operational knowledge to ensure the doc
Posted 17 days ago | Updated 4 hours ago