Contact center Jobs

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Google CCAIP Architect

United Technology

•

US

Third Party

We are looking for a highly skilled Google Cloud Contact Center AI (CCAI) Architect to design, develop, and implement AI-driven contact center solutions. The ideal candidate will have deep expertise in Google CCAI technologies, including Dialogflow, Contact Center AI Insights, Virtual Agents, and Speech-to-Text/Text-to-Speech integrations. Key Responsibilities: Design and implement Google CCAI solutions for enterprise-level contact centers. Develop and optimize AI-powered virtual agents us
Posted 5 days ago | Updated 2 hours ago

Amazon Connect Architect - REMOTE

SecureKloud Technologies Inc

•

Remote

Contract

Job Title: Amazon Connect ArchitectLocation: REMOTE Job Type: Long term contractJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of cloud-based contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, AWS services, and customer experience strategies. Key Responsibilities:Design and architect Amazon Connect solutions tailored to business needs. Integrate Amazon Connect with CRM, ticketing
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Posted 2 days ago | Updated 2 days ago

Network & Telecommunications Engineer

IT Excel

•

Lansing, Michigan, USA

Contract

Client Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony Serv
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Posted 5 days ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 13 days ago

Interactive Voice Response (IVR) Application Developer, Senior

Blue Shield of California

•

El Dorado Hills, California, USA

Full-time

Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Your Work In this role, you will: Be responsible for the development of enhancements to BSC's enterprise Interactive Voice Respo
Posted moments ago

Senior Systems Engineer

Value Connect Corp

•

Lansing, Michigan, USA

Contract

Job Description: CTO Senior Systems Engineer Job Description DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical sup
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Posted 6 days ago

CISCO UCCX

Genome International Corp

•

Lansing, Michigan, USA

Contract

CTO Senior Systems Engineer Job Description DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training an
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Posted 10 days ago

Nice CXone Architect

United Technology

•

US

Third Party

About the Role: We're seeking experienced NICE CXone Architects to join our growing team across North America. If you're passionate about customer experience transformation and bring deep, hands-on expertise in NICE CXone, this is your opportunity to architect next-generation contact center solutions that make a real impact. What You'll Do: Architect and implement robust NICE CXone solutions to enhance and streamline customer interactions Define and drive architecture and integration strategies
Posted 5 days ago | Updated 2 hours ago

Network & Communication Engineer

IntelliX Software, Inc.

•

Michigan, USA

Contract, Third Party

Greetings, We have an urgent opening for below position: CTO Senior Systems Engineer Location: Lansing, MI- Hybrid Duration : 1+ Year Job Description DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a sk
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Posted 9 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

•

Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 17 days ago | Updated 17 days ago

Network Engineer || Lansing, MI

1 Point System

•

Lansing, Michigan, USA

Contract

Senior System Engineer (contract) Location: Lansing, MI -2 Days Onsite Job Summary: DTMB Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional req
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Posted 6 days ago

Amazon Connect Architect

United Technology

•

US

Contract, Third Party

Job Summary: We are seeking an experienced Amazon Connect Architect to lead the design, development, and implementation of scalable and secure contact center solutions using AWS Connect and related services. The ideal candidate will have deep knowledge of cloud-based contact center platforms, a strong understanding of customer experience (CX), and the ability to architect end-to-end voice and chat solutions integrated with enterprise systems. Key Responsibilities: Design, architect, and impl
Posted 5 days ago | Updated 2 hours ago

Senior System Engineer

Xceed Technologies Inc

•

Lansing, Michigan, USA

Contract

Job Title : Senior System Engineer Location : Lansing, MI (Hybrid) Duration : 6+ Months Contract Job Summary: DTMB Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent
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Posted 6 days ago

Senior Systems Engineer, Location: Lansing, MI (Onsite with Hybrid), Duration: 12+ Months Contract

Infomerica, Inc

•

Lansing, Michigan, USA

Contract

Hi, Please find the role below and let us know your interest. Role: Senior Systems Engineer Location: Lansing, MI (Onsite with Hybrid) Need Only Local to MI Relocation to Houston, Texas is must from day 1 onwards Experience: 10+ years Duration: 12+ Months Contract JOB DESCRIPTION: DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contac
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Posted 10 days ago

Salesforce Developer - Alpharetta, GA

Georgia IT

•

Alpharetta, Georgia, USA

Contract

Job Title: Salesforce DeveloperLocation: Alpharetta, GA Job Description:We are seeking a skilled Salesforce Developer with extensive experience in Salesforce Lightning, OmniStudio, and Service Cloud. The successful candidate will work on full life cycle Salesforce development, integration with third-party services, and collaborate on high-quality solutions using agile methodologies. Key Responsibilities: Develop high-performance, reusable Lightning components and Apex classes. Integrate Salesfo
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Posted 3 days ago

Solution Delivery Lead (Intake & Portfolio)

Beedata

•

Waukegan, Illinois, USA

Third Party, Contract

Required:Ideally targeting 10+ years of experience, but open to less as long as it's the right experience. Must have some sort of OCM (Organizational Change Management) experience as they'll be leading the implementation of technology solutions. Preferred:Pharmaceutical / pharma-hub experience will take priority over Contact Center experience. Experience with external users is nice to have. Former AbbVie experience is a bonus. Supply Chain experience is nice to have, but they need to be more foc
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Posted 3 hours ago

Oracle CRM Lead in San Jose, CA - Onsite Opening

Talented IT

•

San Jose, California, USA

Contract, Third Party

Oracle CRM Lead Full Time / Contract Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiati
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Posted 7 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 11 days ago

UCCE Engineer

Sentinel Technologies

•

Tempe, Arizona, USA

Contract

Sentinel is seeking an experienced UCCE Engineer to assist with a current project for one of our clients. This person will utilize their knowledge of Contact Center systems to design, install, and improve internal and external collaboration services. The ideal candidate will be responsible for designing, developing, and troubleshooting ICM scripts, working closely with stakeholders to improve contact center functionality, and ensuring a seamless customer experience. This is a 6-month contract p
Posted 2 days ago

CCaaS Platform & Innovation Product Lead

MCKESSON

•

Dallas, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 15 hours ago