Contact center jobs

Salesforce Service Cloud - Support Specialist

Remote

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Today

Title: Salesforce Service Cloud - Support Specialist Location: Remote Job Type: Contract (12 Months) Compensation: $55-65 per hour W2 Industry: Renewable Energy About the Role Our firm is supporting a U.S.-based leader in renewable energy and home electrification solutions as they expand their Applications Support team. This organization operates in a fast-paced, high-growth industry focused on sustainable energy, customer-centric technology, and continuous innovation. This is a newly created

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Contract

Depends on Experience

Remote Technical Business Analyst (Verint / Five9)

Remote or Wisconsin

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Today

Job#: 3025691 Job Description: Our great client has an immediate Remote opening for a Technical Business Analyst. If you are interested please apply with resume to 12+ month contract Project: Contact Center technology Technical BA5+ years of experience in contact center business analysis or operations.Ability to write queries and analyze data to solve or confirm business problemsAble to take business requirements and translate them into technical requirements Apex Systems is a world-class IT

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Full-time

Support Tech - Zoom

Johns Creek, Georgia

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Today

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion. Core Responsibi

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Contract

Depends on Experience

IT Service Desk Analyst

Denver, Colorado

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Today

Help Desk Technician Summary A large financial services organization is hiring IT Service Desk Analyst for its Technology Service Center un South Denver area. This role provides phone-based technical support for thousands of internal users in a high-volume contact center. Hybrid schedule after a month onsite training. Responsibilities Provide first-level support for software, hardware, and connectivity issues.Resolve tickets and document all details in ServiceNow.Use knowledge-base tools to tro

Full-time

USD 27.00 - 29.00 per hour

Fullstack Java Developer

Charlotte, North Carolina

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2d ago

A client of Innova Solutions is immediately hiring for an Application Architect . Position Type: Contract Duration: 12 Months Location: Charlotte, NC / Kennesaw, GA / Richmond, VA Position Summary: We are seeking a highly skilled Senior Developer to join our evolving Real Time Communications (RTC) organization. As we transform from a service-focused model into a technology product hub, this role will play a critical part in designing, developing, and delivering enterprise-scale solutions that s

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Contract

Depends on Experience

Dynamics 365 CCaaS & Copilot Studio Architect

Alpharetta, Georgia

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Today

Role Name: Dynamics 365 CCaaS & Copilot Studio Architect Location: Atlanta Chicago and Vienna Contract JOB DESCRIPTION: "Position open only for Atlanta, Chicago and Vienna Job Description The Dynamics 365 CCaaS Architect is responsible for the architecture and detailed design of Microsoftbased Contact Center as a Service CCaaS solutions leveraging the Dynamics 365 CCaaS ecosystem including Dynamics 365 Customer Service Omnichannel voice and digital channels Copilot Studio Power Platform and

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Full-time, Part-time, Contract, Third Party

AWS Connect Specialist

Washington, District of Columbia

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Today

Job Title: AWS Connect SpecialistLocation: DMV Area (Local Candidates Only) Duration: Contract Interview: Single Face 2 Face round Visa: Any Job Summary:Looking for an AWS Connect Specialist with strong hands-on experience in Amazon Connect (CCaaS) to design, develop, and enhance contact center solutions. The role focuses on customization, integration, and deployment of AWS Connect services. Key Responsibilities:Design and configure Amazon Connect (contact flows, call routing, user management)Cu

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Contract, Third Party

Depends on Experience

NICE CXone Business Analyst

Plano, Texas

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9d ago

Gather and document business requirements for NICE CXone (IVR, ACD, WFM, Omnichannel) and translate them into functional specifications and user stories.Collaborate with stakeholders, contact center teams, and technical teams to design and optimize customer experience workflows and call flows.Perform data analysis and reporting on contact center KPIs (CSAT, SLA, AHT, call volumes) to drive business insights and improvements.Support system configuration, UAT, and production validation for NICE CX

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Third Party, Contract

Depends on Experience

Nice CXOne Developer

Plano, Texas

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Today

Key Responsibilities:Design, configure, implement, and supportNICE inContact(CXone) solutions for contact center operations.Create and manage ACD, IVR, call flows, scripts, and Studio configurations.Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance.Support integrations betweenNICE inContactand CRM systems (e.g., Salesforce, ServiceNow).Work closely with business stakeholders to gather requirements and deliver contact center solutions aligned wi

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Contract, Third Party

Depends on Experience

Salesforce Technical Architect

San Jose, California

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9d ago

Salesforce Technical Architect with contact center transformations San Jose, CA Key Responsibilities Architecture & Solution Design Lead end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Lightning Platform.Architect scalable solutions for contact center transformationincluding CTI, omni-channel routing, IVR, voice, chat, and digital engagement.Define integration patterns and govern data flows across enterprise systems (ERP, CRM, data platfo

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Third Party, Contract

Depends on Experience

NICE CXone SME / Technical Lead / Architect

Remote

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5d ago

Job Title: NICE CXone SME / Technical Lead / ArchitectLocation: RemoteEmployment: W2 or C2C Job Summary:We are seeking a NICE CXone SME / Technical Architect with strong hands-on experience in ACD, IVR, WFM, and QA. The role is responsible for designing, configuring, and optimizing the NICE CXone platform, supporting contact center operations, and leading technical implementations and integrations. Key Responsibilities: Configure and manage NICE CXone ACD, IVR, Omni-channel routing (voice, chat,

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Contract, Third Party

Depends on Experience

Senior AI Ops Engineer / Gen AI Engineer with Google Cloud Platform and CCAI

Hybrid in East Hartford, Connecticut

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Today

Role: Senior AI Ops Engineer / Gen AI EngineerLocation: Hartford, CT or Minneapolis, MN (Hybrid)Required Skills:Experience withGoogle Cloud Platform (Google Cloud Platform) and Contact Center AI (CCAI).Deploy and manage Google Cloud CCAI solutions including Dialogflow CX virtual agentsand Agent Assist.Experienced inGenAI, LLM Operations & Conversational AI Operations.Hands-on experience withDialogflow CX.Experience working with Generative AI / LLM applications.Proficiency in Python or Node.js.Ex

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Contract, Third Party

Depends on Experience

Salesforce Developer with Agent force Experience

Alpharetta, Georgia

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21d ago

Job Title: Salesforce Developer with Agent force Experience Location: Alpharetta, GA Duration: 12+ Months F2F interview is must Job Description Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations. This role will design, deploy, and optimize AI-powered voice and service experiences,

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Contract, Third Party

$60 - $70

Nice CXOne Tech Lead

Remote

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Today

We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform with 811 years of experince The role involves endtoend ownership of CXone implementations integrations and optimizations while guiding technical teams and collaborating with business stakeholders to deliver scalable secure and highperformance contact center solutions Key Responsibilities Lead the design development and deployment of NICE CXone solutions acros

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Contract

Depends on Experience

Salesforce Architect

Remote or Dallas, Texas

•

Yesterday

Job Title: Salesforce Architect (Service Cloud Voice & Contact Center Integration) Location: Dallas, TX Contract Experience Level: 8 10+ years Role Overview We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agent force Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integr

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Contract

80 - 90

AI Architect

Minneapolis, Minnesota

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Today

This is Sai Vikas from Tek Leaders. One of our client is looking for Healthcare Solution AI Architect - Contact Center Conversational AI @ Minneapolis, MN (Onsite). you can reach me at Title: Healthcare Solution AI Architect - Contact Center Conversational AI Location: Minneapolis, MN - Onsite Key Responsibilities: Define and lead AI solution architecture for Contact Center transformation. Design and deploy AI-powered applications leveraging LLMs, Conversational AI, summarization, and workflow

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Full-time, Part-time, Contract, Third Party

Senior AI Ops Engineer Gen AI

Hartford, Connecticut

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Today

This is Sai Vikas from Tek Leaders. One of our client is looking for Senior AI Ops Engineer Gen AI @ Hartford, CT or Minneapolis. you can reach me at Role: Senior AI Ops Engineer Gen AI Location: Hartford, CT or Minneapolis Required Skills: Experience with Google Cloud Platform (Google Cloud Platform) and Contact Center AI (CCAI). Deploy and manage Google Cloud CCAI solutions including Dialogflow CX virtual agents and Agent Assist. Experienced in GenAI, LLM Operations & Conversational AI Operat

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Full-time, Part-time, Contract, Third Party

Amazon Connect Voice Engineer with Java Experience at Remote work

Remote

•

Yesterday

Job Title:Amazon Connect Voice Engineer (Java) Location: Remote Duration: 6+ Months Responsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call routing, IVR systems, and integrationsDevelop and maintain backend services and integrations using JavaCollaborate with cross-functional teams to gather requirements and translate them into scalable voice solutionsIntegrate Amazon Connect with external systems (CR

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Third Party, Contract

Depends on Experience

NICE CXOne Tech Architect

Charlotte, North Carolina

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Today

Hi,Hope youare doing well.Position: Nice CXOne Tech ArchitectLocation: Charlotte, NCJob Description:We are seeking a highly experienced NICE CXone Technical Architect to lead the technical architecture design and governance of cloud contact center solutions on the NICE CXone platform with 12-15 years of experience This role is responsible for defining scalable secure and highperformance architectures across voice and digital channels leading complex integrations and providing technical direction

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Full-time, Third Party

60 - 65

Five9 Cloud Developer

Chicago, Illinois

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Today

We're Hiring: Genesys Cloud Developer (AI & Digital) Locations: Chicago, IL (Hybrid) The Role If you're passionate about building AI-driven bot flows, modern Web Messaging experiences, and intelligent routing on Genesys / Five 9-we'd love to connect! We are looking for a Senior Developer/Lead to join our client-based Digital Customer Experience team. You will specialize in designing, configuring, and maintaining cloud contact center solutions, specifically focusing on IVR call flows, ACD, and

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Third Party, Contract

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Contact center jobs