Contact center jobs

Texas

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Today

Job Description Position: Infrastructure AWS Cloud Architect Location: Plano, TX- Look for Nearby candidates Duration: Asylum,CITIZEN,E3,,J2TN Permit,TPS EAD W2 Candidates Only This is essentially a contact center architect MUST be very strong in AWS, should be expert level Must have strong knowledge/experience with Amazon connect Will be focused on voice and networking Will be standing up the architecture for amazon connect in certain regions Should be strong in python scripting They use pyt

Third Party, Contract

EPIC Patient Experience Analyst

Hybrid in San Francisco, California

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15d ago

Job Title:Senior Epic Patient Experience Analyst Job Description:Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, M

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote

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20d ago

Job Taxonomy: Associate Applications Analyst Duration: 12-Month Contract (Contract-to-Hire Potential) Locations: Preferred Offices: Oakland, CA | San Francisco, CA | Sacramento, CA | Alpharetta, GA | Harrisburg, PARemote: Allowed (must travel to Oakland once per month for 2 3 days)About the Role We are seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. The successful candidate will drive operational exce

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Contract

$60,000 - $100,000

Amazon Connect Engineer

Richardson, Texas

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Yesterday

Amazon Connect Contact Center Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and war

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Full-time

$100,000 - $120,000

Actively looking for a Amazon Connect Voice Architect (Need Only Locals to Plano, Texas)

Plano, Texas

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Today

Job Title: Amazon Connect Voice Architect Location: Plano, TX (Need only Locals) Mail: RTTO 5 Days Onsite Design and implement scalable contact center solutions using Amazon Connect and AWS services.Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.Develop and optimize contact flows, IVR, and call routing strategies.Integrate Amazon Connect with AWS services and automate workflows using Python .Build and maintain real-time audio/video solutions with WebRTC for web.Manage

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Third Party, Contract

Depends on Experience

Salesforce Technical Architect local woodland Hills CA

Woodland, California

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Today

Salesforce Technical Architect local to location -CA Location: Woodland Hills, CA - 5 days a week onsite Role Summary Lead the architectural vision and end-to-end solutioning for a modern, AI-enabled enterprise contact center. This role drives scalable, secure, and intelligent customer engagement platforms by leveraging Salesforce, real-time integrations, and advanced data and AI capabilities.Key Responsibilities Architecture & Solution Design Architect and govern the contact center ecosystem a

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Contract, Third Party

Depends on Experience

Project Manager Telecom/Voice Services

Lawrence Township, New Jersey

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Today

Job Title: Project Manager Telecom/Voice Services JOB ID: 25-11205 Location: 50% onsite at Lawrenceville Duration: 12 Months Hours: Mon-Fri 8 am-5 pm Job Summary: The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and mai

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Contract

$75 - $79

Node.js Backend Developer

Hybrid in Dallas, Texas

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4d ago

Position: Backend Developer (Node.js + AWS)Experience: 214 years Key Responsibilities: Design, develop, and maintain robust backend systems using Node.js. Build and deploy scalable applications leveraging AWS cloud services, including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM. Collaborate with cross-functional teams to define, design, and deliver high-quality software solutions. Ensure application performance, scalability, and security across all services. Participa

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Contract

Depends on Experience

Microsoft CE CRM Developer - Harrisburg PA (Only candidates with in 100 miles of Harrisburg PA)

Hybrid in Harrisburg, Pennsylvania

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6d ago

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. MS Dynamics 365 CE CRM Dynamics 365 Customer Service functionality Contact Center applications (e.g., Telephony & IVR based solutions) Hands-on experience with integrating Dynamics 365 CE with back-office systems

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Full-time

Depends on Experience

Microsoft CRM Developer - Immediate placement

Middletown, Pennsylvania

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Today

Microsoft CRM Developer - Immediate placement This is a very urgent requirement with immediate placement, please apply for immediate consideration. No Corp-to-Corp candidates - only W2 or 1099 candidates. Job Title: Microsoft CRM Developer Location: Middletown, Pennsylvania Interview: Phone/In-Person Duration: Long Term Required Skills: Experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. Strong knowledge of Contact Center applications (e.

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Third Party, Contract

Oracle CRM Lead

Santa Clara, California

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6d ago

Oracle CRM Lead Santa Clara CA, preferred someone from PST zone Main Skills Oracle Rightnow Service cloud Job Description Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call

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Full-time

$120,000 - $140,000

Oracle CRM Cloud Consultant

Hybrid in San Jose, California

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Today

Required Skills & Experience: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Lead onsite CRM initiatives involving Oracle Se

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Contract

$60 - $70

Discovery Migration Analyst

Rolling Meadows, Illinois

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4d ago

Job Title: UCaaS Discovery Migration Analyst Job Location: Rolling Meadows - Illinois Job Type: Contract Job Description: Strong understanding of RingCentral MVP and Contact Center platforms Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning Familiarity with API integrations and enterprise telephony environments Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCe

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Contract, Third Party

Operational Performance Coach

Hybrid in San Antonio, Texas

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5d ago

Operational Performance Coach Job Responsibilities: Coach operational leaders on their management process concepts and programs Observe managers as they coach and conduct team huddles Provide feedback on their demonstrated behaviors. Work with 5-10 managers at a time. Requirements: Experience with operational performance coaching Operational excellence experience Understanding of business metrics and KPIs Strong communication skills, verbal and written Emotional intelligence Ability to crea

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Contract

Depends on Experience

CRM Lead

California

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Today

We are looking for CRM Lead for San Jose, CA. ( Day 1 Onsite) Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation

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Full-time, Part-time, Contract, Third Party

USD 55-60

Sr. Contact Center Solutions Engineer

No location provided

•

Yesterday

Job Title: Sr. Contact Center Solutions Engineer/ Voice Engineer Location: FORT LAUDERDALE, FL (Hybrid) Type: Contract About the Role: We are seeking a Contact Center Solutions Engineer with hands-on expertise in Cisco Webex Contact Center. You'll be the technical backbone of our customer experience infrastructure - building, optimizing, and maintaining scalable voice solutions that power agent productivity and seamless customer interactions. If you enjoy solving complex routing issues, fin

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Third Party, Contract

Telecom Voice Engineer

Rolling Meadows, Illinois

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4d ago

Job Title: Telecom Voice Engineer Job Location: Rolling Meadows - Illinois Job Type: Contract Job Description: Technical Skills Primary Deep expertise in Genesys Cloud architecture call routing and telephony integrations Demonstrated experience in MA voice system integrations and migrations Strong knowledge of SIP QoS VLANs and cloud telephony solutions Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions Experience with contact center

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Third Party, Contract

Technical Product Owner

Remote

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5d ago

We have an immediate need for our leading health insurer client for an experienced Product Owner with over 5 years as a Technical PO. This will be remote and looking to interview immediately and start within 2 to 3 weeks out. Required skills:Strong database knowledge and advanced SQL skills for complex requirementsProficiency in end-to-end Contact Center reportingExcellent interpersonal abilities to manage demanding stakeholdersExpertise in translating complex business needs into well-defined U

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Full-time

Depends on Experience

Python Lead with Agentic AI

No location provided

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Today

We have below requirement(s), please source some profiles which are matching to our requirement. Location: Remote and anywhere in NA (USA and Canada). Visa type: For US, the candidate should be Visa independent (, Citizen, EAD) Job description: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and Python with AI features in enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system kno

Third Party

System Analyst (IVR - Telephony Exp)

Westlake, Texas

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5d ago

Bachelor degree required technologyrelated field preferred 5+ years of project delivery experience in a systems or business analyst role 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred) Exerience with systems development methodologies and formal documentation processesProven track record of delivering in a fastpaced, evolving environment Experience with project management in a technology/software development organization Experience crafting

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Contract, Third Party

$50 - $60

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Contact center jobs