Contact center jobs

Raritan, New Jersey

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Today

Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey Onsite Mode: Contract (6+ Months) Years of Experience 8+ Years in Genesys Contact Center Education requirements Any Graduate. Bachelor's degree in IT or related field is preferred Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: Google Cloud Platform (Mandatory)I

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Contract

$65 - $70

AWS Connect Subject Matter Expert (SME)

Remote

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8d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

Google Cloud Trainer Conversational AI & CCAI Specialist

Remote or Seattle, Washington

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Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Role: Google Cloud Trainer Conversational AI & CCAI Specialist Loca

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Contract

IT Program Manager

New Jersey

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Today

job summary: Leads a large project or multiple projects that are significant in scope and impact.Supports the infrastructure delivery needs of the Contact Center line of business in a TPM (Technical Project Manager) role. Works independently, with limited direction, and is evaluated through end results.Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which m

Contract

USD41 - USD51

CTQ/Risk Management

Scottsdale, Arizona

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7d ago

The Call Firm, LLC (TCF) was a U.S.-owned and operated business process outsourcing (BPO) company that served businesses of all sizes. Specializing in contact center solutions, finance, and data management, the company focused on delivering cost-efficient solutions to its clients. Critical-to-Quality (CTQ) factorsAlthough TCF is no longer in business, its CTQ factors would have been centered on performance, service, and efficiency, which are crucial for any BPO provider. Customer satisfaction:

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Full-time

$60,000 - $100,000

Chatbot Lead onsite - Java script, Verint

Atlanta, Georgia

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6d ago

8-10 years of experience in deployment of Chatbot with ability to interface with clients and derive use cases. Good knowledge of Javascript experience Derive, document the existing use cases and technical implementation Design the integrations and document the high level design documentation. Hands-on experience in Verint Conversational AI / Speakeasy (designing, configuring, deploying). Strong knowledge of chatbot frameworks and NLP concepts (intents, entities, dialog management). Familiarity w

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Full-time

Depends on Experience

Sr. Telecom Engineer

Hybrid in Eden Prairie, Minnesota

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2d ago

Job Title: Sr. Telecom Engineer Duration: 6 months contract-to-hire Location: (Hybrid) Eden Prairie, MN Job Description: Support our current on-prem telecom systems while playing a key role in our migration to Webex systems. Required Experience: Cisco UCM administrationCisco UCCX administrationWorking with telecom carriers on phone number provisioning, circuits, etc. Desired Experience: Cisco CUIC administrationCisco CUBE router administrationWebex Calling administrationWebex Contact Center ad

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Contract

$70 - $75

Windows 11 Build Engineer

Albany, New York

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8d ago

Location: Albany NY Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upgrade t

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Full-time

Depends on Experience

Windows 11 Build Engineer

Syracuse, New York

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8d ago

Location: Syracuse NY Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upgrade t

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Full-time

$25 - $31

Windows 11 Build Engineer

Northborough, Massachusetts

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8d ago

Location: Northborough MA Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upg

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Full-time

Depends on Experience

Amazon Connect Architect

Remote or Michigan

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Today

Role: Amazon Connect Architect Location: US (Remote) Job Type: Full Time Permanent Key Responsibilities: Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity. To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, a

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Full-time

Software Architect

Georgia

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Today

Job Title: Software Architect Location: Atlanta, GA (3 4 days onsite) (Relocation is allowed) Duration: Contract (W2 Only) Role Overview Our client is seeking a Senior Software Architect (15+ years) with deep expertise in Node.js Development and Google Dialogflow. This is an urgent requirement with high leadership visibility, and we are strictly looking for senior-level consultants only. Candidates must demonstrate strong hands-on technical skills, coupled with the ability to architect and de

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Contract

Telecom Engineer

Orlando, Florida

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Telecom Engineer for a Contract assignment with one of our premier Hospitality clients in Orlando, FL. * Open to remote* Responsibilities: This position provides engineering support and consultation for the design, development and implementation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure

Contract

USD 58.00 - 60.45 per hour

IVR Architect with M365

Remote

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Today

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IVR Architect with M365 in Remote. Below is the detailed job description. Title: IVR Architect with M365 Location: Remote Job Description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI pla

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Contract, Third Party

$DOE

AWS Consultant with Amazon Connect experience in Dallas, TX ( Only Locals )

Dallas, Texas

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Yesterday

Job Title: AWS Consultant with Amazon Connect experience Location: Dallas, TX ( Onsite -Local candidates only)Rate: $63/hr on C2CDuration: Long Term Contract No Third Party Interview Process: One Teams Call One Prep Face-to-Face One Client Round (Face-to-Face) Job Description:We are seeking an experienced AWS Consultant with strong expertise in Amazon Connect and related AWS services. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center so

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Contract

Depends on Experience

Chatbot Lead

Hybrid in Atlanta, Georgia

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6d ago

Job Title: Chatbot Lead onsite - Java script, Verint Location: Atlanta, GA, 30346 Hybrid -03 days Mode: Contract Job Description: 8-10 years of experience in deployment of Chatbot with ability to interface with clients and derive use cases. Good knowledge of JavaScript experience Derive, document the existing use cases and technical implementation Design the integrations and document the high level design documentation. Hands-on experience in Verint Conversational AI / Speakeasy (designing, con

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Contract

$60+

AWS Connect Engineer III

Addison, Texas

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Today

Location: Addison, TX Description: Job Summary The Judge Group is seeking an experienced AWS Connect Engineer for a critical contract-to-hire opportunity in Addison, TX. This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider. The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills. Key Responsibilities AWS

Contract

Workforce Management Analyst

Hybrid in Fort Washington, Pennsylvania

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Today

Workforce Management Analyst Location: Remote Client: Our Client (Global Life Sciences Organization) About Our Client: For the past 20 years, our client has been improving the health and wellness of patients by providing advice and expertise that empowers biotech, medical device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and bring new therapies to market. They partner with clients through an advise-build-operate model across the complete produc

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Contract

$30 - $40

Service Desk Agent/ Lead (Both 2 Positions) : San Diego, CA (Onsite) : Contract

San Diego, California

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Today

/ Lead (Both 2 Positions) Location: San Diego, CA- 92120 (5 Days Onsite/Week) Duration: 6+ Months Contract Job Summary: We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users. This role is ideal for individuals who are adaptabl

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Contract, Third Party

$20

Customer Support

Malvern, Pennsylvania

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9d ago

Job Title: Specialist I, Admissions (ROPS) Location: Malvern, PA Duration: 4+ months with extensions GENERAL PURPOSE OF THE JOB:Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose Client visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; Actively contribute to the Client Guest Services (DGS) CRM knowledge databases; Adhere to the process while contributing p

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Contract

Depends on Experience

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Contact center jobs