Contact center jobs

Texas

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Today

Job Description Position: Infrastructure AWS Cloud Architect Location: Plano, TX- Look for Nearby candidates Duration: Asylum,CITIZEN,E3,,J2TN Permit,TPS EAD W2 Candidates Only This is essentially a contact center architect MUST be very strong in AWS, should be expert level Must have strong knowledge/experience with Amazon connect Will be focused on voice and networking Will be standing up the architecture for amazon connect in certain regions Should be strong in python scripting They use pyt

Contract

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

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Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

Senior AI Engineer

Minneapolis, Minnesota

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Today

As an AI engineer, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform. You will be responsible for the strategy, design, implementation, and maintenance of AI solutions. This role requires a highly skilled professional with a deep understanding of

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Full-time, Part-time, Third Party, Contract

NICE CXone Developer

Plano, Texas

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14d ago

Must Have Technical/Functional Skills - Design, implement, and maintain a modern, cloud native applications and platforms - Improve and uphold technical standards for development and operations. This includes coding standards and department best practices. - Pilot new technologies and adopt emerging ideas from the industry. - Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer

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Full-time

$100000 - $135000

Node.js Backend Developer - C2C - Onsite - New York, NY

Remote

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2d ago

Strong Node.js backend development experienceHands-on experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAMExperience with Amazon Connect or Contact Center applications is preferred but not mandatory.

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Full-time

55+

Amazon Connect

Plano, Texas

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2d ago

Role :AmazonConnectVoice Architect andAmazonConnect Engineer Location: Plano, TX (5 Days onsite)Job Description: Design and implement scalable contact center solutions usingAmazonConnectand AWS services.Configure, deploy, and troubleshootAmazonConnect, SIP, and VOIP systems.Develop and optimize contact flows, IVR, and call routing strategies.IntegrateAmazonConnectwith AWS services and automate workflows using Python .Build and maintain real-time audio/video solutions with WebRTC for web.Manage S

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Full-time, Third Party

50 - 80

Migration Architect

Remote

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15d ago

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

AWS Connect Architect (USAN)

Remote

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24d ago

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Contract

Depends on Experience

QA Automation Engineer with Node.js

New York, New York

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2d ago

QA Automation Engineer with Node.js Location: New York city, NY Duration: 12+ months contract Job Description: About This Position We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences. Key Responsibiliti

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Third Party, Contract

$50 - $60

Telecom Engineer

Remote or Orlando, Florida

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Today

Telecom Engineer remote w2 only Job Summary: - Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures. - Lead the design and implementation of contact center infrastructure solutions. - Evaluate existing technology and processes, proposing improvements for efficiency and effectiveness. - Maintain deep technical knowledge of integration across PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls,

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Contract

$$53/hr

Project Manager Telecom/Voice Services

Lawrence Township, New Jersey

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3d ago

Job Title: Project Manager Telecom/Voice Services JOB ID: 25-11205 Location: 50% onsite at Lawrenceville Duration: 12 Months Hours: Mon-Fri 8 am-5 pm Job Summary: The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and mai

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Contract

$75 - $79

Nice Cxone Developer

Plano, Texas

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3d ago

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Key Responsibilities Solution Development Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.Build, test, and deploy CXone routing scripts, workfl

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Contract, Third Party

Depends on Experience

Amazon Connect Voice architect

Plano, Texas

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9d ago

Amazon Connect Voice architect Plano, TX(Onsite) 6+ months contract Primary Responsibilities and Skills: Design and implement scalable contact center solutions using Amazon Connect and AWS services. Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems. Develop and optimize contact flows, IVR, and call routing strategies. Integrate Amazon Connect with AWS services and automate workflows using Python . Build and maintain real-time audio/video solutions with WebRTC for web. Man

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Contract

Depends on Experience

Genesys Developer

Charlotte, North Carolina

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Today

Primary Talent Partners has a new contract opening for a Genesys Developer with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. Pay: $80.00 - $82.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.Schedule: 8 AM-5 PM ESTDescription: We are seeking a highly skilled candidate to manage our Genesys cloud platform for our contact center operations. The ideal candidate will be responsi

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Contract

$80 - $82 hr

Automation Test Engineer – Amazon Connect, IVR, Cyara - C2C - Hybrid ( TX,NY,MO, CA)

Hybrid in Irving, Texas

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2d ago

5+ years of experience in software testing with a focus on automation. Hands-on experience with Amazon Connect and IVR testing. Proven expertise in Cyara for automated contact center testing. Experience with QTest for test case and defect management. Proficiency in scripting languages like Python, Java, or JavaScript. Familiarity with API testing and CI/CD integration. Strong analytical and communication skills.

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Contract

55+

Senior Project Manager

Charlotte, North Carolina

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Today

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Beware of scams. S3 never asks for money during its onboarding process. Job Title: Senior Project Manager Location: Hybrid 3 days per week onsite (Charlotte, NC) Duration: 12+ Months Job ref# 244113 Overview Seeking a highly skilled Senior Project Manager to lead wave-based mig

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Full-time, Contract

USD0 - USD0

Salesforce Technical Architect local woodland Hills CA

Woodland, California

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2d ago

Salesforce Technical Architect local to location -CA Location: Woodland Hills, CA - 5 days a week onsite Role Summary Lead the architectural vision and end-to-end solutioning for a modern, AI-enabled enterprise contact center. This role drives scalable, secure, and intelligent customer engagement platforms by leveraging Salesforce, real-time integrations, and advanced data and AI capabilities.Key Responsibilities Architecture & Solution Design Architect and govern the contact center ecosystem a

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Contract, Third Party

Depends on Experience

Oracle CRM Lead

Hybrid in San Jose, California

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7d ago

Required Skills & Experience: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Lead onsite CRM initiatives involving Oracle Serv

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Full-time

$140,000 - $160,000

NICE CXone Developer

Plano, Texas

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15d ago

Greetings! We are Photon, one of the world's largest Digital Platform Engineering companies providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers. We work with 40% of the Fortune 100 companies. Job Description: Description for Internal Candidates We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate

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Full-time, Third Party

Depends on Experience

QA/Test Engineer (Cyara IVR Test Automation)

Dallas, Texas

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7d ago

Job Description QA/Test Engineer (Cyara IVR Test Automation) Location: Dallas, TX or St. Louis, MO only Only w2 or 1099 (Onsite No Remote) Clinet: Health care Duration: Long-term contract Overview We are seeking highly skilled QA/Test Engineers with strong experience in Cyara IVR test automation to support large-scale enterprise contact-center and telephony testing initiatives. The ideal candidates will have hands-on experience designing, scripting, and executing IVR/Telephony test cases using

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Contract

$40 - $60

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Contact center jobs