Contact center jobs

Hybrid in Sacramento, California

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5d ago

Role: Contact Center Engineers with AWS Connect experience to support client Duration : 2+ years Required Skills:Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.

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Contract, Third Party

Depends on Experience

Contact centre engineer with AWS - Need only W2

Remote

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4d ago

JOB DESCRIPTION Required Skills: Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions. Individuals should have at least 5 years experience developing, implementing, a

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Contract

Depends on Experience

Infrastructure AWS Cloud Architect

Texas

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Today

Job Description Position: Infrastructure AWS Cloud Architect Location: Plano, TX- Look for Nearby candidates Duration: Asylum,CITIZEN,E3,,J2TN Permit,TPS EAD W2 Candidates Only This is essentially a contact center architect MUST be very strong in AWS, should be expert level Must have strong knowledge/experience with Amazon connect Will be focused on voice and networking Will be standing up the architecture for amazon connect in certain regions Should be strong in python scripting They use pyt

Contract

EPIC Patient Experience Analyst

Hybrid in San Francisco, California

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Yesterday

Job Title:Senior Epic Patient Experience Analyst Job Description:Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, M

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote

•

6d ago

Job Taxonomy: Associate Applications Analyst Duration: 12-Month Contract (Contract-to-Hire Potential) Locations: Preferred Offices: Oakland, CA | San Francisco, CA | Sacramento, CA | Alpharetta, GA | Harrisburg, PARemote: Allowed (must travel to Oakland once per month for 2 3 days)About the Role We are seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. The successful candidate will drive operational exce

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Contract

$60,000 - $100,000

Salesforce Developer ( Local to San Francisco only)

Hybrid

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Today

Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing BTech in Computer Science or equivalent

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Contract

Depends on Experience

AWS Connect Developer

Hybrid in Dallas, Texas

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Today

AWS Connect Developer Role: Senior AWS Connect Developer Location: Remote (requires onsite in Dallas, TX three times per year) Duration: 1 year open-ended Contract (no contract maximum) Ideally want a contact center developer background. Role Summary We are seeking experienced AWS Connect Developers to join our enterprise team as we launch a greenfield implementation of Amazon Connect. This role is critical in designing, developing, and deploying scalable contact center solutions that integrate

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Contract, Third Party

Depends on Experience

Genesys Developer

Hybrid in Charlotte, North Carolina

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Today

Application Programmer (Genesys Developer): 10+ years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud; Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting Working experience on Major Genesys and NICE platform upgrades Utilize Genesys cloud APIs,SDKs and tools

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Contract

$63 - $65

Salesforce Technical Architect local woodland Hills CA

Woodland, California

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Yesterday

Salesforce Technical Architect local to location -CA Location: Woodland Hills, CA - 5 days a week onsite Role Summary Lead the architectural vision and end-to-end solutioning for a modern, AI-enabled enterprise contact center. This role drives scalable, secure, and intelligent customer engagement platforms by leveraging Salesforce, real-time integrations, and advanced data and AI capabilities.Key Responsibilities Architecture & Solution Design Architect and govern the contact center ecosystem a

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Contract

Depends on Experience

CRM Technical Lead Oracle & Genesys Cloud

Remote

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21d ago

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on systems knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation: * Lead onsite CRM initiatives involving Oracle Service Cloud configuration,

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Third Party, Contract

$60 - $70

Product Owner

Remote

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Yesterday

Product owner with Voice PO Twilio Understanding of end-to-end contact center functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task ownership and Accountability of product processes and deliverablesEmpathet

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Contract

Depends on Experience

Data Strategy Lead

Johnston, Rhode Island

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Today

KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. Note:-It s a hybrid role & Face to face required for below role Position: Data Strategy Lead - Contact Center Location: Johnston, Rhode Island Duration: 8+ Months C

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Contract

BASED ON EXPERIENCE

Oracle Service cloud - CRM Lead in San Jose, CA (Onsite)

San Jose, California

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Today

Oracle Service cloud - CRM Lead San Jose CA Onsite Required Skills & Experience: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Descript

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Contract, Third Party

CRM Lead

California

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Today

We are looking for CRM Lead for San Jose, CA. ( Day 1 Onsite) Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation

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Full-time, Part-time, Third Party, Contract

USD 55-60

Senior Technical Project Manager

District of Columbia

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Today

job summary: Senior Technical Project Manager needed with Public Trust Clearance. Remote role We are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role requires strong program management experience within an IT project management framework and a deep understanding of contact center technologies and operations. The ideal candidate will have a backg

Contract

USD70 - USD79

IVR Architect

Remote

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Yesterday

Job description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.Develop and maintain a modular IVR component library to support scalable and maintainable conversation

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Contract

Depends on Experience

AWS Connect Engineer

Remote

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Today

Job Title: AWS Connect Engineer Location: Remote Required Qualifications: Minimum of 10 years of experience in cloud engineering, with a strong focus on contact center technologies. At least 3+ years of hands-on experience with AWS Connect. Strong experience with AWS services including Lambda, S3, DynamoDB, CloudWatch, IAM, API Gateway, etc. Familiarity with CTI (Computer Telephony Integration), IVR systems, call routing strategies, and real-time analytics. Experience working in a HIPAA-compli

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Third Party

Salesforce Solution Architect

Remote

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14d ago

Job Title: Salesforce Solution Architect Location: [Remote] Key Responsibilities: Lead end-to-end Salesforce solution design with focus on Service Cloud capabilities including case management, knowledge base, SLAs, and service processes.Architect and design integration between Salesforce and Omnichannel platforms to enable seamless customer engagement across multiple touchpoints (voice, chat, email, social, etc.).Define and implement integration strategies with Genesys Contact Center, leveraging

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Full-time

$70 - $80

Salesforce Solution Architect

Remote

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Today

We are seeking a highly experienced Senior Salesforce Solution Architect with a strong focus on Salesforce Health Cloud .The ideal candidate will demonstrate expertise in Salesforce Service Cloud, integration strategies, and best practices for leveraging Salesforce within a contact center environment. Key Responsibilities: 1. Solution Design & Architecture: Create a roadmap for implementing Salesforce Service Cloud, Omni-Channel, and Einstein AI features. 2. Technical Leadership: Serve as a tr

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Contract, Third Party

Depends on Experience

Genesys Cloud Architect

No location provided

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Today

Job Description We are seeking a highly experienced Genesys Cloud Architect with 15 years of experience to join our team As a Genesys Cloud Architect you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical

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Contract, Third Party

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Contact center jobs