Contact center Jobs

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Scrum Master

Xceed Technologies Inc

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Chicago, Illinois, USA

Contract

Job Title : Scrum Master Location : Chicago, IL (Onsite) Duration : 12+ Months Contract Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Collaboratively support key projects that improve the employee experience and drive customer satisfaction within the contact center experience Design and deliver solutions that bring an innovative approach and consider practical limitations Conduct in-depth analysis of existing business processes to identify efficiency gains and areas for improvement Map
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Posted 13 days ago

Strong Solution Architect and Strategist to drive AI strategy

Infinite Computer Solutions (ICS)

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Phoenix, Arizona, USA

Contract

Role and responsibilities: Develop strategic recommendations to drive business growth and improvementEnsure the solution aligns with the organizational technology strategyMonitor and evaluate the effectiveness of strategic initiativesParticipation in stakeholder interviews and documentation of business and technical requirementsDevelop and maintain technical roadmaps and architectural standardsCandidate should be strong in Design and implement scalable, secure, and efficient solutions to meet bu
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Posted 4 days ago

IT Systems Engineer

Commonspirit Health

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Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 3 days ago | Updated 1 hour ago

Genesys Cloud Architect

K-Tek Resourcing LLC

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Raritan, New Jersey, USA

Third Party, Contract

Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey Education requirements Any Graduate; Bachelor's degree in IT or related field is preferred Years of Experience 8+ Years in Genesys Contact Center T Level T2 Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Pre
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Posted 13 days ago | Updated 1 hour ago

Amazon Connect

Deemsys Inc

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Jersey City, New Jersey, USA

Contract

Job Title: Amazon Connect Developer Location: NJ / DE / Plano Experience: 8+ Years VIsa: H1B / C2C Job Description: We are seeking an experienced Amazon Connect Developer with 8+ years in IT and strong expertise in cloud-based contact center solutions. The ideal candidate will have hands-on experience designing and implementing Amazon Connect E2E solutions, including Lex bots, Lambda integrations, real-time dashboards, and AI/ML features like Transcribe, Comprehend, and Contact Lens. Required Sk
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Posted 12 days ago

Oracle Service Cloud

Federal Soft Systems Inc.

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San Jose, California, USA

Contract, Third Party

CRM Lead San Jose, CA Oracle CRM (Oracle Service Cloud) Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite l
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Posted 27 days ago | Updated 11 days ago

Genesys Cloud Architecture Consultant

Sureminds Solutions

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Raritan, New Jersey, USA

Contract, Third Party

Please share Profiles at Hi, Urgent need, Max Rate - $51/hr on C2C Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey Mode : Contract (6+ Months) Years of Experience 8+ Years in Genesys Contact Center T Level T2 Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (P
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Posted 17 days ago | Updated 8 hours ago

Dialer & Compliance Technical Lead - Remote

Nava Software Solutions

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Remote or Houston, Texas, USA

Third Party, Contract

NAVA Software solutions is looking for a Dialer & Compliance Technical Lead Details: Dialer & Compliance Technical Lead Location: Remote Duration: 6 -12 months Dialer & Compliance Technical Lead The Dialer & Compliance Technical Lead plays a critical role in optimizing our entire customer lifecycle by owning and managing the technical details associated with our Outbound Dialing Capabilities and Use Cases. In this role you will support all aspects of ensuring optimal value attainment from ou
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Posted 8 hours ago

Senior Genesys Developer

Youngsoft

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Detroit, Michigan, USA

Third Party, Contract

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th
Posted 21 days ago

UC Engineer III

Chewy

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Richardson, Texas, USA

Full-time

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners everywhere! We have evolved into an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experien
Posted 38 days ago | Updated 1 hour ago

UC Engineer III

Chewy

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Plantation, Florida, USA

Full-time

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners everywhere! We have evolved into an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experien
Posted 38 days ago | Updated 1 hour ago

Genesys Cloud Engineer

Brighton Health Plan Solutions

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Westbury, New York, USA

Full-time

Job DescriptionGenesys Cloud Engineer Brighton Health Plan Solutions Westbury, NY Hybrid Full Time About The Role Brighton Health Plan Solutions is seeking a talented and experienced Genesys Cloud Engineer to join our team. Our ideal candidate will be responsible for designing, implementing, and maintaining Genesys cloud solutions to meet the needs of our organization. As a Genesys Engineer, you will play a critical role in developing and maintaining Genesys solutions to support the operations
Posted 2 days ago | Updated 11 hours ago

Software Development Engineer

Third Eye Consulting Services & Solutions LLC.

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Herndon, Virginia, USA

Contract

Title - SDE IV Duration - long term Location - Herndon, VA Qualifications: -MS or BS in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field, plus five years of progressively responsible experience in the job offered or related occupations of Software Engineer, Software Developer, or related. Top 3 must-have hard skills: Level of experience with each stack-ranked by importance 1 Generative AI based coding 2 AWS serverless 3 Python and JavaScript/React Required t
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Posted 12 days ago | Updated 12 days ago

Avaya Voice Tech Engineer

Caresoft

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Remote or US

Contract

Title: Avaya Voice Tech Engineer Duration: Long Term REMOTE Description: As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational
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Posted 11 days ago | Updated moments ago

Cloud Solutions Architectwith GitLab Experience

ADDSOURCE

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San Jose, California, USA

Third Party

Job Title: Cloud Solutions Architect with GitLab Experience Location: San Jose, CA (onsite from day 1) Long term Contract Job Summary: We are seeking a highly experienced and certified Cloud Solutions Architect / DevOps Architect with over 25 years of experience in designing, implementing, and managing cloud infrastructure across AWS, Azure, and Google Cloud Platform, including specialized environments such as AWS GovCloud. The ideal candidate will have strong expertise in DevOps practices, Inf
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Posted 10 days ago | Updated 1 day ago

Technical Support Analyst (440440)

IDR, Inc.

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Plano, Texas, USA

Full-time

Job DescriptionTechnical Support Analyst IDR is seeking a Technical Support Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals who are customer-centric, detail-oriented, and have excellent communication skills. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview & Responsibilities for the Technical Support Analyst: Provide technical support in our client's contact
Posted 2 days ago | Updated 22 hours ago

UCCE Engineer

Sentinel Technologies

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Tempe, Arizona, USA

Contract

Sentinel is seeking an experienced UCCE Engineer to assist with a current project for one of our clients. This person will utilize their knowledge of Contact Center systems to design, install, and improve internal and external collaboration services. The ideal candidate will be responsible for designing, developing, and troubleshooting ICM scripts, working closely with stakeholders to improve contact center functionality, and ensuring a seamless customer experience. This is a 6-month contract p
Posted 45 days ago | Updated 18 days ago

UX Architect with Flutter

TekShapers

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Seattle, Washington, USA

Full-time, Contract

UX Architect with Flutter Location : Vancouver, Canada or Seattle, WA, Duration Fulltime Experience level -12+ Mandatory Skills Senior Architect to lead front-end architecture and integration for customer engagement solutions, leveraging Next.js, React, Salesforce, Kafka, and Omni channel technologies to enhance digital and in-store experiences. Job Description : Frontend Architecture Development with Flutter experience. Architecture and Integration experience. Cloud and DevOps experience.
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Posted 6 hours ago | Updated 2 hours ago

Generative AI Architect

Hexaware Technologies, Inc

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Washington, District of Columbia, USA

Full-time, Third Party

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with h
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Posted 6 days ago | Updated 6 days ago

Voip Engineer

iTech US, Inc.

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Austin, Texas, USA

Third Party, Contract

Job Title: VoIP Engineer Location: Austin, TX / Santa Clara Valley (SCV), CA / Dallas, TX Contract Position Job Summary: We are seeking a skilled and innovative VoIP Development Engineer to join our Development Engineering team. The ideal candidate will be responsible for designing and validating next-generation VoIP solutions in a lab environment, conducting proof of concept (PoC) testing, and supporting ongoing development and review processes. The role demands a strong understanding of large
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Posted 12 days ago | Updated 6 days ago