Contact center Jobs

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CCaaS Platform & Innovation Product Lead

MCKESSON

•

Irving, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 8 hours ago

CCaaS Platform & Innovation Product Lead

MCKESSON

•

Atlanta, Georgia, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 8 hours ago

UCCE Engineer

Sentinel Technologies

•

Tempe, Arizona, USA

Contract

Sentinel is seeking an experienced UCCE Engineer to assist with a current project for one of our clients. This person will utilize their knowledge of Contact Center systems to design, install, and improve internal and external collaboration services. The ideal candidate will be responsible for designing, developing, and troubleshooting ICM scripts, working closely with stakeholders to improve contact center functionality, and ensuring a seamless customer experience. This is a 6-month contract p
Posted 3 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

•

Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 11 days ago

Genesys & Oracle Cloud developer

Cloudious

•

Remote or US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote Rate: $70/hr on C2C Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives i
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Posted 13 days ago | Updated 1 hour ago

Genesys Developer

Ventures Unlimited

•

Charlotte, North Carolina, USA

Full-time

Skill: Genesys Developer10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).Configure and troubleshoot Genesys software and hardware components.Integrate Genesys with Third-party applications and Systems.Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.Experien
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Posted 7 days ago

142538: IT - DTMB - CTO - Network & Telecommunications Services

Key Business Solutions, Inc.

•

Lansing, Michigan, USA

Third Party, Contract

142538: IT - DTMB - CTO - Network & Telecommunications Services - Senior Systems Engineer Lansing, MI(Hybrid) 12 Months Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI) Position Description: Top Skills & Years of Experience: Cisco Unified Contact Center Express (UCCX): 5+ years Cisco Unified Communications Manager (CUCM): 5+ year
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Posted 6 days ago

CRM Solutions & Optimization Product Lead

MCKESSON

•

Atlanta, Georgia, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 8 hours ago

CRM Solutions & Optimization Product Lead

MCKESSON

•

Fort Worth, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 8 hours ago

Unified Communications Engineer

Synapse Business Systems

•

Washington, District of Columbia, USA

Full-time

Description Client is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals. Key Responsibilities: Design and implement scalable VoIP solutions, ensuring seamless voice and video communication. Manage and maintain Cisco Unified Communicati
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Posted 7 days ago

Java - Devops- Genesys IVR Consultant

Alltech Consulting Services, Inc.

•

Pennington, New Jersey, USA

Contract

Job Title: Consultant | DevOps | Continuous integration - JavaWork Location : Pennington, NJ 08534; Plano, TX; Charlotte, NCContract duration : 9+ months Job Details: Must Have Skills: Javascript Genesys Cloud VXML Detailed Job Description:Experience working on high volume applications Experience in server side frameworks like Spring MVC, Spring Boot, etc Experience building restful web services Experience in performance tuning with good understanding of JVM internals Experience with NoSQL da
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Posted 19 hours ago

CRM Lead

Tech Mahindra (Americas) Inc.

•

San Jose, California, USA

Full-time

We are looking for CRM Lead in San Jose, CA. Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business requirements and translate them in
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Posted 19 days ago

AWS Connect Developer - ZL

SES

•

Denver, Colorado, USA

Full-time

Sr AWS Connect Developer Location - Denver, CO (onsite) Primary Skills Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch. Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations. Experience with programming languages: React, Python, JavaScript, or Java. Solid knowledge of RESTful APIs, web services, and microservices architecture. Job Description As a Senior AWS Connect Developer, you will design, implement, and m
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Posted 3 days ago

AWS Connect Developer

SES

•

Denver, Colorado, USA

Full-time

Systems Engineering Services is seeking a AWS Connect Developer based out of the Denver CO area. Primary Skills Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch.Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations.Experience with programming languages: React, Python, JavaScript, or Java.Solid knowledge of RESTful APIs, web services, and microservices architecture. Job Description As a Senior AWS Connect Develo
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Posted 4 days ago

Business Analyst IT L3

iSpace, Inc

•

Torrance, California, USA

Contract

Business Analyst IT L3 Location: Torrence, CA 12 Plus Months Contract Work Type: Hybrid - 40-60% in office, rest in office as needed - Onsite 2-3 days per week Daily Tasks Performed: Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.RFI/RFP Process: Lead the creation and management of the Request for Infoarmation (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requi
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Posted 39 days ago | Updated 10 hours ago

Genesys Cloud Architect

United Technology

•

New Jersey, USA

Contract, Third Party

Job Title: Genesys Cloud Architect Location: New Jersey (Hybrid/Remote) Employment Type-Contract/W2 Job Summary: We are seeking a highly skilled Genesys Cloud Architect to join our client's dynamic team. The ideal candidate will have extensive experience in designing, developing, and implementing cloud-based solutions using Genesys Cloud and AWS services. In this role, you will work closely with business stakeholders, technical teams, and leadership to architect, integrate, and optimize custo
Posted 5 days ago | Updated 21 hours ago

Salesforce developer (Mulesoft) || Alpharetta , Ga || Hybrid

Saven Technologies

•

Alpharetta, Georgia, USA

Contract

Salesforce Developer role Location Alpharetta, GA (Hybrid 3 days onsite) Must have Skill List: Salesforce Lightning, Salesforce OmniStudio, Salesforce service cloud Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). Position Description: Contact Center -Salesforce The primary focus will be full life cycle of
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Posted 4 days ago

Cisco Unified Content Center System Engineer

Eliassen Group

•

Lansing, Michigan, USA

Contract

Description: *Hybrid 2 days a week in Lansing, MI* Our client is looking for a strong candidate who will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training,
Posted 4 days ago | Updated 3 hours ago

Salesforce Developer

Saven Technologies

•

Alpharetta, Georgia, USA

Contract

Hi, Salesforce Developer Location Alpharetta, GA (Hybrid 3 days onsite) Rate- $45/hr on W2 If Candidate is local First In person Client interview required and if candidate is non local second In person interview required. Must have Skill List: Salesforce Lightning, Salesforce OmniStudio, Salesforce service cloud Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and da
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Posted 4 days ago

Interactive Voice Response (IVR) Application Developer, Senior

BlueShield Of California

•

El Dorado Hills, California, USA

Full-time

Job Description Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Responsibilities Your Work In this role, you will: Be responsible for the development of enhancements to BS
Posted 15 hours ago | Updated 2 hours ago