Contact center jobs

Charlotte, North Carolina

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Today

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Project Manage in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also tru

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Contract

$68.72 - $75.31

AI/ML Architect - This is a very urgent requirement with immediate placement.

Arkansas

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Today

AI/ML Architect - This is a very urgent requirement with immediate placement, please apply for immediate consideration. No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate only Job Title: AI/ML Architect Location: Arkansas Interview: Phone or In-person Duration: Long Term Required Skills:: 7+ years in data engineering, machine learning, or enterprise architecture. 3+ years designing production AI/ML systems Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Fa

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Full-time, Part-time, Contract

Amazon Connect Architect

Remote

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5d ago

Position: Amazon Connect Architect Location: Remote Employment Type: Contract to Hire Role Overview We are seeking a highly skilled Amazon Connect Architect to design, implement, and optimize cloud-based Contact Center as a Service (CCaaS) solutions on AWS. The ideal candidate will have deep expertise in Amazon Connect and its integration with AWS services, third-party systems, and enterprise applications. The architect will partner with business stakeholders, solution teams, and developers t

Contract, Third Party

Depends on Experience

Nice CXone Developer

Remote

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8d ago

Job Title: Nice CXone Developer Location: Plano TX (onsite) Onsite/hybrid/ Remote: Complete Onsite Job Description: We are looking for an experiencedNICE CXone Developerwith over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Key ResponsibilitiesSolution Development Design and develop IVR and ACD call flows usingNICE

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Contract

Depends on Experience

Medical Information Specialist

Santa Monica, California

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Today

Job DescriptionResponsibilities 3 5 years of Medical Information experience with contact center/call center backgroundManage medical content submissions, approvals, and version control in Veeva VaultCoordinate Medical Review Committee (MRC) meetings and follow-upsTrack project timelines, escalate risks, and maintain MI trackersSupport MI content lifecycle, FAQs, standard responses, and scientific contentAssist with audits, SOP compliance, and inspection readinessExperience in Oncology, preferabl

Full-time

Telecommunications Engineer

Broomfield, Colorado

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10d ago

Our client is hiring aTelecom Engineer!Join a leading healthcare system known for innovation, stability, and its commitment to improving lives in the communities it serves. Youll work with cutting-edge technology while contributing to meaningful projects that directly impact patient care. This is an opportunity to grow your career with a respected organization that values both professional excellence and work-life balance. Location:Broomfield, CO & Surrounding Areas (traveling onsite to multipl

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Contract

Depends on Experience

SENIOR GENESYS CLOUD ENGINEERS (SENIOR ENGINEER – CCAAS OPERATIONS)

Remote

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Yesterday

General Challenges We have been struggling with both roles due to: Candidates having primarily onprem Genesys Engage experienceinstead of Genesys Cloud.Limited candidates who meet the required years of handson cloud experience.Clearance requirements narrowing the talent pool. 1. Senior Genesys Cloud Engineers (2 openings) Key Requirements 5 years of Genesys Cloud experience preferred.3 years is acceptable and considered strong given market limitations.Candidates must have hands-on engineering ex

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Contract

65+

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

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Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Contract, Third Party

SRE Engineer / Infrastructure DevOps Engineer

Jersey City, New Jersey

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Today

The SRE Engineer will own reliability, observability, and operational hygiene for the combined telecom program (RRT + STIR/SHAKEN). Ensures platform stability across SBC telemetry and hybrid contact center touchpoints (Genesys + Amazon Connect migration), with disciplined incident response and change governance through disciplined SRE and DevOps practices. Why this role exists To ensure the combined program remains reliable, observable, and operationally disciplined particularly important in BFS

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Third Party, Contract

Depends on Experience

CRM Lead

Remote

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2d ago

Title:Oracle CRM Lead Location: Remote Duration: Long time contract Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments

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Contract, Third Party

$65 - $70

Lead Python / Applied ML Engineer

Hybrid in Milton, Georgia

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2d ago

Position: Senior Lead Python / Applied ML Engineer Location: Alpharetta, GA Duration: 12 Months We are looking for a Senior Lead Python / Applied ML Engineer (Hybrid RAG, NLQ) to join a technologically advanced team focused on developing and enhancing Contact Center Insights platforms. To be successful in this role, the individual should understand the banking contact center technology landscape and provide creative, scalable solutions that integrate existing capabilities with proprietary syst

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Contract, Third Party

$65 - $70

CRM Lead - Oracle Fusion

Remote

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2d ago

We are looking for CRM Lead for San Jose, CA. (Open for remote -Ready to work in PST time zone) Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).Solid understanding of customer service operations and CRM/contact center best practices.Strong communication, stakeholder management, and onsite leadership skills.Ability to create detailed functional and technical documentation.Experience managing projects in cross-functional enterprise en

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Contract

$60 - $70

Senior Lead Python / Applied ML Engineer | 12+ Years Exp. | Alpharetta, GA (Hybrid) | Contract

Hybrid in Alpharetta, Georgia

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Yesterday

Job Title: Senior Lead Python / Applied ML Engineer Location: Alpharetta, GA (Hybrid) Duration: 12 MonthsJob Overview:We are seeking a highly experienced Senior Lead Python / Applied ML Engineer to join a cutting-edge team focused on building and enhancing AI-driven Contact Center Insights platforms. This role requires a strong blend of software engineering, applied machine learning, and data science expertise, along with domain knowledge in banking/contact center technologies.The ideal candidat

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Contract

Depends on Experience

LiveVox Developer

Plano, Texas

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9d ago

Job Title: LiveVox Developer Location:Plano TX (onsite) Responsibilities: We are seeking an experienced LiveVox Developer to design, develop, and support contact center solutions using the LiveVoxplatform. The ideal candidate will have hands-on experience configuring dialer campaigns, IVR workflows, APIs, reporting, and integrations within inbound/outbound contact center environments. Key Responsibilities LiveVox Platform Development & Configuration Configure and manage inbound and out

Contract, Third Party

Depends on Experience

Amelia Developer

Colorado Springs, Colorado

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Today

Amelia Developer ( Voice & Chat ) Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite Bill Rate: $60-65/hr Key Skills & Experience to Highlight Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary. Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations. NLP & Machine Learning: Strong background in Natural Language Processing

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Full-time, Part-time, Third Party, Contract

Senior Solution Architect (CCaaS)

Columbus, Ohio

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5d ago

Job Title: Senior Solution Architect (CCaaS) Location: Columbus (Onsite) Duration: 12 Months Contract Job Summary We are seeking a highly experienced Senior Solution Architect with deep expertise in Contact Center as a Service (CCaaS) platforms to lead the design and implementation of enterprise-scale customer engagement solutions. This role will be responsible for defining end-to-end architecture, driving integration strategies, and ensuring alignment with business, operational, and technology

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Contract

$70 - $80

Engineering SME / Technical Lead (VoIP Integration & Infrastructure -Jersey City, NJ

Hybrid in Jersey City, New Jersey

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Yesterday

Our client seeks an Technical Lead VOIP Integration Infrastructure for a 12 Months project in Jersey City, NJ . Below is the detailed requirement Job Title: Technical Lead (VoIP Integration & Infrastructure) Work location : Jersey City, NJ Duration: 12 Months Role Summary Handson technical authority responsible for SBC routing/integration, SIP signaling and troubleshooting, and delivery of the combined mission: incident response enablement and STIR/SHAKEN operationalization, within

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Third Party, Contract

Depends on Experience

Amelia Developer

Texas

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6d ago

Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary. Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations. NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction. Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must have strong experience integrating Amelia with tools like AWS Co

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Third Party

Senior Telecom Engineer (Genesys)

Chicago, Illinois

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Today

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Title : Senior Telecom Engineer (Genesys) Location: Chicago, IL Remote Duration of project : Full time role Job Summary Client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to

Full-time

USD 120,000.00 - 140,000.00 per year

Oracle Customer Applications Solution Architect

New Orleans, Louisiana

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Today

Solution Architect Customer Applications (Utilities) Employment Type: Full-Time Start Date: ASAP Compensation: Competitive base salary (commensurate with experience) Location: On-site New Orleans, LA Relocation: Client-sponsored relocation assistance available Overview Our client is a large and growing utilities organization modernizing its customer-facing platforms after multiple acquisitions. This role owns the architecture for customer systems that support billing, payments, contact cen

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Full-time, Contract, Third Party

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Contact center jobs