Contact center jobs

Hybrid in Alexandria, Virginia

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4d ago

Job Description Program Manager Location: Alexandria, Va Position is contingent on contract award About the Job: We are seeking a highly experienced Program Manager to serve as key personnel supporting a high-visibility Federal Government program. Contact Center (UCC): Duties and responsibilities include: The Program Manager oversees the entire program for the contract and all associated teams. Ensures that deliverables are provided, and SLAs are adhered to. Communicates with key government per

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Contract

Depends on Experience

Program Manager

Alexandria, Virginia

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Today

Overview DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, w

Full-time

AWS Connect / Amazon Lex Developer (Voice AI)

Arkansas

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Today

Job Description: We are seeking an experienced AWS Connect / Amazon Lex Developer to design and implement voice-based conversational AI solutions for enterprise customer engagement platforms. The ideal candidate will have strong hands-on experience with AWS services such as Amazon Connect, Amazon Lex, and AWS Lambda to build intelligent voice bots and IVR automation systems. The role involves integrating voice bots with backend services using APIs and developing speech-enabled customer interact

Contract, Third Party

Amelia Developer (Voice & Chat)

San Antonio, Texas

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6d ago

Job Title: Amelia Developer (Voice & Chat) Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ (On-site) Duration: 6+ months Contract Key Skills & Experience to Highlight: Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.VoiceBOT Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.NLP & Machine Learning: Strong background in Natural Lang

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Third Party, Contract

$55 - $60

Amelia Developer ( Voice & Chat )

San Antonio, Texas

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Yesterday

Amelia Developer ( Voice & Chat ) Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ Key Skills & Experience to Highlight- CTI Cisco, Genesys Inbound Voice Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary. Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations. NLP & Machine Learning: Strong background in Natural Language Processi

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Contract

Depends on Experience

Mgr Applications

Hybrid in Northbrook, Illinois

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Today

Job Summary The IT Application Manager - Customer Service is responsible for the overall management and strategic oversight of the organization's Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline op

Full-time

USD 134,000.00 - 201,000.00 per year

AWS Architect - Telephony and Bedrock

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

UCC Supervisor

Alexandria, Virginia

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Today

Overview DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SL

Full-time

AI Conversation Engineer (Remote 100%)

Remote

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Today

Job Title: AI Conversation Engineer Remote 100% - Must be in EST or CST W2 Core Responsibilities 1. Conversation Design Map out user journeys and conversational flows Write intents, training phrases, prompts, transitions, and error handling Design tone, personality, and overall user experience (UX) 2. NLP / NLU Engineering Train models to classify user intents Define entities and parameters Improve accuracy using analytics and conversation logs 3. Bot Development Build flows, forms, conditio

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Contract, Third Party

Digital Solution Architect

Madison, Wisconsin

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Today

AE Business Solutions is seeking a Solutions Architect with Salesforce platform architecture experience! The Solutions Architect will lead architecture and roadmap planning with Salesforced positioned as a strategic CRM platform. *No C2C inquiries, please Some key responsibilities: Define and guide the Salesforce platform strategy and roadmap within the broader Customer 360 ecosystem, supporting architectural analysis and decision-making around data ownership, system boundaries, and the phased

Contract

AWS Developer

Remote

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Today

Job ID: SC-18) Remote AWS/AI/ML Developer/Admin (AZ-305/Solutions Architect/DevOps) with EC2/VPC/IAM/S3/Lambda, Connect, Python/Bash, FinOps, Bedrock, CloudFormation/Terraform, CloudWatch/CloudTrail, API Gateway, CI/CD, Git experience Location: Columbia SC (DSS) Duration: 12 months REQUIRED SKILLS 6+ years of overall IT experience supporting enterprise systems 3+ years of hands-on AWS experience in development and/or administration 3+ years of experience with AWS core services (EC2, VPC, IAM, S3

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Contract, Third Party

Depends on Experience

Amelia Developer

Plano, Texas

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2d ago

Position: Amelia Developer Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ Duration: 6+ months contract Job Description: Amelia Developer ( Voice & Chat ) Key Skills & Experience to Highlight: Conversational AI Platform Experience: Direct experience with Amelia (formerly IP soft) is primary.Voice Bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.NLP & Machine Learning: Stro

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Contract, Third Party

Depends on Experience

Manager of Unified Communications and Collaboration

Columbus, Ohio

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29d ago

Position Summary Onsite in Columbus, Ohio The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and ongoing optimization of the organizations enterprise communication platformsincluding Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, and M365 collaboration services. This onsite leader oversees engineering, administration, support, and lifecycle management of the UC ecosystem, ensuring secure, reliable, and hig

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Contract

80 - 80

Dynamics 365 Functional Consultant

Tallahassee, Florida

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Yesterday

Dynamics 365 Functional ConsultantWe are seeking an experienced Dynamics 365 Functional Consultant to serve as the functional owner of Dynamics 365 CRM. This role is responsible for supporting daytoday operations, driving system enhancements, and enabling continuous service improvement within a customer service/contact center environment. The consultant will act as a key bridge between business stakeholders, IT teams, and external vendors to ensure the CRM platform effectively supports business

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Contract

Depends on Experience

Remote Work AWS Developer / Administrator Project Lead

Columbia, South Carolina

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Today

Job Title: AWS Developer / Administrator Project Lead Interview Process: 1 round, virtual (2nd round if needed) Duration of the Contract: 12 months Possibility for Extension: Yes Work Location: Role is 100% remote Description: The AWS Developer / Administrator will provide technical expertise for the design, development, deployment, administration, and support of Amazon Web Services (AWS) environments. This role works closely with cloud engineering, application development, security, and ope

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Contract

Depends on Experience

Director of Medicaid Member Experience (CX) Operations - Arkansas

Little Rock, Arkansas

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Today

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Our Mission At Optum

Full-time

USD 134,600.00 - 230,800.00 per year

Service Desk Manager

Alexandria, Virginia

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5d ago

Job Description Service Desk Manager Location: Alexandria, Va Position is contingent on contract award About the Job: We are seeking a highly experienced Service Desk Manager to serve as key personnel supporting a high-visibility Federal Government program. Contact Center (UCC): Duties and responsibilities include: The Service Desk Manager is responsible for overall project management of complex, multi-task IT contracts. Plans, organizes and manages groups of employees engaged in various techni

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Contract

Depends on Experience

Java Integration Developer - Secure API

Kansas City, Missouri

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9d ago

Ability to develop new and innovative applications as well as debug and refactor existing code. Strong experience with Java , and JVM tuning is required. Demonstrated experience architecting, developing and deploying high-volume, multi-tiered, distributed mission critical applications is required. Strong software and system design skills are required. Relational database experience and demonstrated abilities in SQL and data modeling is required. 6 plus years experience 1. OCI architecture + han

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Contract

$70 - $80

Senior Technical Project Manager

Middletown, Pennsylvania

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Today

Hi All, Hope you are doing well Job: Technical Project Manager Location: Hybrid(Middletown, PA) Description of Duties Serve as a key member of the IT Project Management Office. Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets. Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including, but not limited to, Initiating, Planning, Executing, M

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Contract, Third Party

AWS Developer / Administrator

Remote

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Today

Location - Columbia SC - 100% remote - may become fully onsite with no notice Duration - 12 Months Start date - 6 April 2026 Why is this position open: This position is open to support ongoing cloud modernization efforts, operational continuity, and expansion of AWS-based services following the completion of a prior contract term. Work Location: Role is 100% remote - due to Governor's orders, this position may become fully onsite with no notice. Candidates should be available to relocation to SC

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Full-time

$50 - $80

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Contact center jobs