Help desk Jobs in North Carolina

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Helpdesk Manager Leads

S Linx LLC

•

Raleigh, North Carolina, USA

Contract

Job Title: Helpdesk Manager leadsLocation: North Carolina The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.This position plays a key leadership role in the support of clinic
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Posted 4 hours ago

Epic EHR Helpdesk

Sage Group

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Durham, North Carolina, USA

Contract

Job Title: EHR Helpdesk 1st Shift Lead Location: Raleigh/Chapel Hill/Durham, NC - Hybrid Description: The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role pro
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Posted 3 hours ago | Updated moments ago

EHR Helpdesk Shift Lead

DataStaff, Inc.

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Raleigh, North Carolina, USA

Contract

DataStaff, Inc. is currently seeking a EHR Helpdesk Shift Lead for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is hybrid Responsibilities: Serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk.Provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.The Shift Lead plays a critical role in e
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Posted 4 hours ago

EHR Helpdesk Manager

DataStaff, Inc.

•

Raleigh, North Carolina, USA

Contract

DataStaff, Inc. is currently seeking a EHR Helpdesk Manager for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is hybrid Responsibilities: Leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.Managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and
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Posted 4 hours ago

Epic EHR Help Desk Lead

Innosoul inc

•

Raleigh, North Carolina, USA

Third Party, Contract

Job ID :NC-763719 Hybrid/Local Epic EHR Help Desk Lead (12+) with ServiceNow, Incident Handling experience Location: Raleigh, NC (NCDHHS-AM) Duration: 12 Months Position: 1(1) Skills: Bachelor s degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience. Required Minimum of 3 years supporting Epic and healthcare applications Required 3 Years Proficiency with ServiceNow Required 3 Years Experience supervising or mentoring helpdes
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Posted 4 hours ago

Help Desk analyst::should have government experience::Need locals to PA

InfoPeople Corp

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Remote

Contract

Need locals to PA CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Effectively and efficiently provide helpdesk supportAbility to quickly learn and become proficient with using a new computer systemUse complex technical training material and manuals to diagnose citizen and end-user issuesUse distance communication methods including conference call and webinar toolsDevelop specific goals and plans to prioritize, organize, and accomplish workEstablish short-term and long-term objectives and specify t
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Posted 2 days ago | Updated 1 day ago

Help Desk Technician

Hirekeyz

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Remote or Bristol, Rhode Island, USA

Contract

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours. Key Responsibilities:
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Posted 5 hours ago | Updated 1 hour ago

EHR Helpdesk Manager

HighCloud Solutions, Inc

•

Durham, North Carolina, USA

Full-time, Part-time, Contract, Third Party

Title EHR Helpdesk Manager Location Research Triangle Park, NC (Hybrid) Duration 12 Months Interview Type Webcam Interview Only Job Type C2C,W2 Job Description The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-ope
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Posted 5 hours ago | Updated 3 hours ago

EHR Helpdesk 1st Shift Lead

HighCloud Solutions, Inc

•

Durham, North Carolina, USA

Full-time, Part-time, Third Party, Contract

Title EHR Helpdesk 1st Shift Lead Location Research Triangle Park, NC (Hybrid) Duration 12 Months Interview Type Webcam Interview Only Job Type C2C,W2 Job Description The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-relat
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Posted 3 hours ago | Updated 3 hours ago

Epic EHR Helpdesk Manager

Innosoul inc

•

Raleigh, North Carolina, USA

Contract, Third Party

Job ID :NC-763716 Hybrid/Local Epic EHR Helpdesk Manager (12+)ITIL) with ServiceNow, remote desktop, incident management, clinical documentation/orders/results review/medication administration/patient registration modules experience Location: Raleigh, NC (NCDHHS-AM) Duration: 12 Months Position: 1(1) Skills: Bachelor s degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination. Required 5 years in IT support Required 5 Years 2 years in a su
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Posted 5 hours ago

Helpdesk Manager

Atash Enterprises, LLC

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Raleigh, North Carolina, USA

Contract

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key leadership ro
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Posted 5 hours ago

EHR Helpdesk Manager

Cynet Systems

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Raleigh, North Carolina, USA

Contract

Job Description: Responsibilities: Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts. Standardize
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Posted 4 hours ago | Updated moments ago

EHR Helpdesk

Cynet Systems

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Raleigh, North Carolina, USA

Contract

Job Description: Responsibilities: Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate
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Posted 1 hour ago | Updated moments ago

EHR Helpdesk Manager

Sunrise Systems, Inc.

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Durham, North Carolina, USA

Contract

Job Title: Helpdesk Manager Job ID: 25-08243 Location: Research Triangle Park, NC (Hybrid) Duration: 12-Month Contract We are seeking a Helpdesk Manager to lead centralized IT support for 13 state-operated healthcare facilities. This role oversees daily helpdesk operations, ensures SLA compliance, and leads a team of support staff and shift leads. Key Responsibilities: Manage helpdesk team and operations (ServiceNow)Ensure 24/7 support coverage and escalate critical issuesDevelop SOPs and knowl
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Posted 4 hours ago | Updated 2 hours ago

EHR Helpdesk 1st Shift Lead

Sunrise Systems, Inc.

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Durham, North Carolina, USA

Contract

Job Title: EHR Helpdesk 1st Shift Lead Job ID: 25-08246 Location: Research Triangle Park, NC (Hybrid) Duration: 12 months of contract Description: Seeking an experienced EHR Helpdesk Shift Lead with strong Epic EHR support expertise. This role serves as the senior technical lead for Epic-related issues within a centralized IT Helpdesk supporting 13 state-run healthcare facilities. Responsibilities: Lead Epic-related incident resolution and escalationsProvide expert-level support and troubleshoot
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Posted 4 hours ago | Updated 2 hours ago

EHR Helpdesk Shift Lead - HYBRID

Chandra Technologies, Inc.

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Durham, North Carolina, USA

Contract

Job Description: Crop to Crop resumes are accepted The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinica
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Posted 4 hours ago

EHR Helpdesk Manager - HYBRID

Chandra Technologies, Inc.

•

Durham, North Carolina, USA

Contract

Job Description: Crop to Crop resumes are accepted The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensu
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Posted 5 hours ago

Help Desk Technician

TEKsystems c/o Allegis Group

•

Kernersville, North Carolina, USA

Full-time

Description Seeking someone with experience of over 5 years working within Tier 1-Tier 3 Help Desk Support. Responsibilities include: taking tickets and ability to troubleshoot any issue: mapping printers, password resets, troubleshoot MS app support issues, etc. Perform Root Cause Analysis, not just receive and escalate. Experience utilizing Excel to create reporting and troubleshooting MAC devices. Responsibilities: Support of factory floor systems Assist Help Desk Systems Analyst Network inf
Posted 8 days ago | Updated 8 hours ago

EPIC/EHR Helpdesk Manager: 1+ Yr Project Raleigh NC: Remote Now/Onsite Later.

Beechwood Computing Ltd

•

Raleigh, North Carolina, USA

Contract

NCDHHS 763716: The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key leadership role in the support of clinical applications, including Epic EHR, and i
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Posted 1 hour ago

Helpdesk Manager

Software People, Inc.

•

Raleigh, North Carolina, USA

Contract

Helpdesk Manager Location: Raleigh, NC Duration: 12+ months Phone/Skype Hire. Onsite from day 1 The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key l
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Posted 4 hours ago