Web conferencing jobs in Philadelphia, PA, USA

Summary: This position will serve as a member of the Information Technology Department as a Helpdesk Analyst. The primary responsibility is the answering of incoming user support requests and questions (telephone calls, emails, etc.). Job Functions: Quickly resolve end-user issues received via phone or through e-mailProperly and thoroughly document all elements of a Helpdesk ticket within the IT Ticket Tracking SmartsheetEnsure incidents are prioritized properly, status is provided, and incident